Hayward ProLogic RF Antenna Communication Error 3

[Sgt1411]

Has anyone who is running the Hayward ProLogic or AquaLogic automation system with AquaConnectWeb or RF Remote controls installed the Hayward AQL2 RF Antenna 50ft extension kit? This is a quick set up with great instructions on how to remove the existing RF Antenna from the ProLogic or AquaLogic control panel. Its weird that the Hayward instructions require you to actually CUT OFF the factory installed connector at one end of the 50ft cable and strip very small wires to feed into the RF module. It would have been simpler to put a second connector on the module so its just plug and play. I checked and double checked all connections and Im still getting a Communication Error 3. Im hoping this is simply a wiring issue but so far after redoing the connections 2X and trying a power down reset it didn't fix anything. Anyone have any troubleshooting suggestions?

 

[jblizzle]

Welcome to TFP!!!

Sorry you have not gotten a response, but I too am no help. Maybe someone will see the bump and be able to help.

 

[Sgt1411]

As it turns out Hayward Tech Support got back to me. They had me cut the wires on the antenna side of the cable, strip them and swap #1 position to #3 and then swap #2 to #4. Now there are no issues it works fine. Just in case anyone else has that issue.

 

[jblizzle]

Thank you very much for reporting back with the solution!