Having issues with Maytronics Active 30i

AviatorBimmer

Well-known member
Mar 29, 2021
75
Florida
Pool Size
14300
Surface
Plaster
Chlorine
Salt Water Generator
SWG Type
CircuPool RJ-30 Plus
UPDATE: Been trying all day today to reach someone at Marina Pool and Spa to initiate the return and all day I've been getting a "Sorry, the mailbox is full, and there is not enough space to leave a message."

WTF 😡 This is unbelievable.

Can anyone check and see if they get the same message?

+1 (303) 985-0077
 

AviatorBimmer

Well-known member
Mar 29, 2021
75
Florida
Pool Size
14300
Surface
Plaster
Chlorine
Salt Water Generator
SWG Type
CircuPool RJ-30 Plus
AT LAST Maytronics came through and has sent me a return label from FedEx and promised to send me a new unit as soon as FedEx takes possession of the defective one. I hope the new one has no issues.
 
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IceShadow

Gold Supporter
TFP Guide
Jun 8, 2019
2,284
Milwaukee, WI
Pool Size
20000
Surface
Vinyl
Chlorine
Liquid Chlorine
After this FedEx delivery stress debacle I'm right there with you - gonna be pretty miffed if the replacement is also defective. :)
 

scdaren

Gold Supporter
Bronze Supporter
May 20, 2018
465
Clovis, CA
Pool Size
15000
Surface
Plaster
Chlorine
Liquid Chlorine
I had a similar experience with Marina last year when my robot showed up not working quite right. Took many calls and emails before they finally got the new unit and return processed. I think they are just really busy this time of year. Was kind of a pain... but ultimately they took care of me, and the unit cost me half of what was quoted by the local pool supply places, and the replacement is still working great. So I'd do business with them again no question.
 

panic_button

Bronze Supporter
Jun 23, 2019
236
Panhandle Florida
Pool Size
23000
Surface
Plaster
Chlorine
Salt Water Generator
SWG Type
Pentair Intellichlor IC-40
AT LAST Maytronics came through and has sent me a return label from FedEx and promised to send me a new unit as soon as FedEx takes possession of the defective one. I hope the new one has no issues.
Call Maytronics after you drop off the unit, and call the next day again. They promised me the same thing and it took 2 days AFTER they received my old robot in GA to send out the replacement. All I got was a sorry there was an issue in the warehouse on the delay.
Once you do get the replacement check it out. My new unit came with a dead power supply, I have a new robot but can't test it or use it while waiting for a new supply. 2 of 2 units that have failed, not to happy with the quality control.
 

AviatorBimmer

Well-known member
Mar 29, 2021
75
Florida
Pool Size
14300
Surface
Plaster
Chlorine
Salt Water Generator
SWG Type
CircuPool RJ-30 Plus
Another update: Maytronics just emailed me saying they don't have Active 30i robots in stock. They offered me an Active 40 instead. They are waiting on my response.
 

lstabbyl

Member
Oct 4, 2020
11
Los Angeles
Pool Size
44000
Surface
Plaster
Chlorine
Salt Water Generator
SWG Type
CircuPool Core-55
I had a similar problem with a wifi controlled dolphin unit where it was constantly trying to do an update. At first I could restart it and it would function normally, but after a few weeks it would try and update as soon as I plugged it in. I was able to return it under a warranty claim and then I bought one without wifi or even Bluetooth to make sure a software issue wouldn't render it unusable.
 

IceShadow

Gold Supporter
TFP Guide
Jun 8, 2019
2,284
Milwaukee, WI
Pool Size
20000
Surface
Vinyl
Chlorine
Liquid Chlorine
Another update: Maytronics just emailed me saying they don't have Active 30i robots in stock. They offered me an Active 40 instead. They are waiting on my response.
They did the same for me (actually first they offered me a different model that was equal to the Active 30, which I said wouldn't be acceptable as it didn't have the same features, but I think that's because they noted Active 30 instead of Active 30i). The Active 40 has more features - it has a "come up to side of wall for retrieval" feature and has a full basket indicator, and otherwise was identical. So I took that as a small upgrade for my trouble.
 
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