I have a 20 year old pool previous surface was concrete/ marcite. In March 2013 we contracted a pool company to resurface or 11,000 gallon pool with EcoFinish Aqua Bright Blue. Over the years the pool has been very easy to take care of and looked great however, we have continued to have leak issues. Yes we called the pool guy and requested his assistance. First it took him months to come out and look at the pool as it was winter and he didn't want to get in the pool. Then he checked it... said he fixed it only to have to return multiple times. Enough times that we lost confidence in him all together. Since then he has left the industry. Currently we are treating what we believe to be stains on the bottom and sides of the pool. Tonight I noticed the sides of the pool around the decorative tiles, around the water jets and the steps are all deteriorating. The stairs surface is actually rubbing off! I no longer believe we have stains but rather the coating is melting off before our eyes. Yes, we still have a leak too. We have to add water every week. I am looking for feedback, suggestions or whatever. I cannot afford to resurface all over again. Has anyone had any luck getting the EcoFinish distributor to offer help? Thank you for any information helpful.