Was nearing completion on a project. Waterline tile bought at floor and decor (dream Icelandic blue) and verified to be OK for pool use. Builder just wanted us to make sure before use, which we did, and showed him the website and the label at floor and decor, so it was installed. One week after installation, the side facing the sun spontaneously started breaking. Builder states a fracture barrier was used.
Now, the builder is saying that he requires the pool glass tile testing specs to prove it is rated for pool use and he is requiring us to pay for all cost to remove and replace the tile as well as cost of new materials. Our contract does not say anything about us needing to do any of this. We had graciously offered to pay for the cost of replacement tile as a goodwill gesture, however, he is not satisfied with this. There are gaps between the grout and the coping that I’m not sure are related to why the glass tile is breaking.
Additionally, the custom gradient tile for the waterfall had already been installed so sloppily I could’ve done better myself (totally crooked). Would take months to order a new one. So, this is adding insult to injury.
The building company made the purchase of the waterline tile—yet they are having us make the phone calls to floor and decor and try to negotiate with them. Legally, and contractually, they are on the hook for basically covering all of it to my understanding. At any rate, floor and decor already already told us there’s a warranty that would refund the cost of the waterline tile.
Advice appreciated about how to proceed in discussing next steps!
Now, the builder is saying that he requires the pool glass tile testing specs to prove it is rated for pool use and he is requiring us to pay for all cost to remove and replace the tile as well as cost of new materials. Our contract does not say anything about us needing to do any of this. We had graciously offered to pay for the cost of replacement tile as a goodwill gesture, however, he is not satisfied with this. There are gaps between the grout and the coping that I’m not sure are related to why the glass tile is breaking.
Additionally, the custom gradient tile for the waterfall had already been installed so sloppily I could’ve done better myself (totally crooked). Would take months to order a new one. So, this is adding insult to injury.
The building company made the purchase of the waterline tile—yet they are having us make the phone calls to floor and decor and try to negotiate with them. Legally, and contractually, they are on the hook for basically covering all of it to my understanding. At any rate, floor and decor already already told us there’s a warranty that would refund the cost of the waterline tile.
Advice appreciated about how to proceed in discussing next steps!