Chlorinator -Off low salt test salt

[Re Pool]

My salt cell (Hayward turbo) is staying that chlorinator is off due to low salt. The diagnostic reading is attached. It is reading at 0000 ppm salt levels and negative power. I have A salt test kit and it is showing 3000 ppm so i know I’m ok there. I replaced The cell only a year ago. I pulled it out to clean it and it looked fine. I unplugged it and plugged it back in. Flow is on and seems good. Thoughts? Thanks.

 

[mknauss]

This is the basic information we need to know in diagnosing an problem:

• Report all readings when you..
  • Move the switch from auto to off and check all of the readings.
  • Move the switch back to auto and recheck the readings.
  • Move the switch to off for a minute and then back to auto and recheck the readings.
• What are the first seven characters of the cell and box serial numbers?
• What is the actual salinity and how are you measuring it?

 

[JamesW]

Go to the diagnostic screen and press the + button to reverse the polarity.

When the new numbers appear, see what they are.

Then, press + again and note the new readings.

 

[Re Pool]

This is the basic information we need to know in diagnosing an problem:

• Report all readings when you..
  • Move the switch from auto to off and check all of the readings.
  • Move the switch back to auto and recheck the readings.
  • Move the switch to off for a minute and then back to auto and recheck the readings.
• What are the first seven characters of the cell and box serial numbers?
• What is the actual salinity and how are you measuring it

• This is the basic information we need to know in diagnosing an problem:
  

  • Report all readings when you..
    • Move the switch from auto to off and check all of the readings.
    • Move the switch back to auto and recheck the readings.
    • Move the switch to off for a minute and then back to auto and recheck the readings.
  • What are the first seven characters of the cell and box serial numbers?

  • This is the basic information we need to know in diagnosing an problem:
    

    • Report all readings when you..
      • Move the switch from auto to off and check all of the readings.
      • Move the switch back to auto and recheck the readings.
      • Move the switch to off for a minute and then back to auto and recheck the readings.
    • What are the first seven characters of the cell and box serial numbers?
    • What is the actual salinity and how are you measuring it?

    [*]

    Thanks for responding. Not sure what you mean by “move the switch from auto to off”. It is an aqua logic system. Chlorinator is on 100% but is “off” due to “low salt”. I use a salt test kit with the strips to independently check salinity. It reads 2980 ppm. I will get the serial numbers you asked for, but am unsure how to switch it from auto to off and what readings you are referring to... Sorry if I’m a bit ignorant

 

[JamesW]

The information was for Aquarite.

Yours is a little bit different.

Do the reverse polarity test.

Check the yellow 20 amp fuse on the circuit board.

Check the back of the circuit board for a bad solder point and touch up as needed.

 

[Re Pool]

Go to the diagnostic screen and press the + button to reverse the polarity.

When the new numbers appear, see what they are.

Then, press + again and note the new readings.

Attached are the new readings

 

[JamesW]

Looks like a bad cell or a bad circuit board.

You can have the cell tested at a pool store who has the cell tester.

If the cell is under warranty, and it's bad, they should give you a new cell.

Check the 20 amp yellow fuse and replace it if it's bad.

If a new fuse doesn't work, check the back of the circuit board for burn marks or a bad solder point and touch up the solder point as needed.

 

[Re Pool]

Looks like a bad cell or a bad circuit board.

You can have the cell tested at a pool store who has the cell tester.

If the cell is under warranty, and it's bad, they should give you a new cell.

Check the 20 amp yellow fuse and replace it if it's bad.

If a new fuse doesn't work, check the back of the circuit board for burn marks or a bad solder point and touch up the solder point as needed.

Thanks, I will take it up to store tomorrow and see what they can do