New pool owner. Since day one, spa has drained to pool level when pump is off. Initially, contractor forgot to install a check valve (Yes, seriously). Told me, just run the 24 hours a day. (Again, I think, seriously?) After a month of trying to fix this with my contrator, I am coming to this forum in hopes of some real expertise.
Our spa has two return lines and two suction lines (see picture).
Visit 1: Contractor came back and tried to install a check valve on the larger return line. Not sure what happened, but he decided that day, after cutting into the larger return line, he could not install the check valve on the larger line. He then installed the check valve on the smaller return line. He sealed back up the larger return line. He never replaced the blue handled valve that was originally on the larger return line, and said we did not need it. (So, I think, why was it installed initially, if its not needed?) In any case, fix did not work, and spa is still draining out.
Visit 2 and 3: Contractor comes back - not sure what he does. At some point, (he says - not sure I believe him) he installed a second check valve on the larger spa return. So, now we have two check valves. Spa still drains put when pump is off. It drains our a lot slower than it did - now it takes 6-7 hours to drain all the way out, but it still pool level every morning, after pump is off all night. Contractor insists the problem is we are not fully turning off all the spa suction valves. (Seriously, I think? I may be new to this, but pretty sure I knowhow o turn off a valve.)
Visit 4 - Contractor comes back. Ensure both check valves are wide open, and all spa suction valves are turned off. I don't touch a thing, and this morning, spa is drained to pool level.
What could be causing this? What should I do next?
Our spa has two return lines and two suction lines (see picture).
Visit 1: Contractor came back and tried to install a check valve on the larger return line. Not sure what happened, but he decided that day, after cutting into the larger return line, he could not install the check valve on the larger line. He then installed the check valve on the smaller return line. He sealed back up the larger return line. He never replaced the blue handled valve that was originally on the larger return line, and said we did not need it. (So, I think, why was it installed initially, if its not needed?) In any case, fix did not work, and spa is still draining out.
Visit 2 and 3: Contractor comes back - not sure what he does. At some point, (he says - not sure I believe him) he installed a second check valve on the larger spa return. So, now we have two check valves. Spa still drains put when pump is off. It drains our a lot slower than it did - now it takes 6-7 hours to drain all the way out, but it still pool level every morning, after pump is off all night. Contractor insists the problem is we are not fully turning off all the spa suction valves. (Seriously, I think? I may be new to this, but pretty sure I knowhow o turn off a valve.)
Visit 4 - Contractor comes back. Ensure both check valves are wide open, and all spa suction valves are turned off. I don't touch a thing, and this morning, spa is drained to pool level.
What could be causing this? What should I do next?