Automatic Cleaning Heads stuck and not rotating through the pool

[jamiedan]

I noticed this morning that the cleaning heads are not rotating through the pool, they are fixed on the same 3 or 4 cleaning heads. I also don't see any evidence of water coming out of the ones that are open.

Am hoping for advice on what the likely cause could be? Or any tests I can run to confirm the problem.

Am wondering if it could be linked to the part in the picture - GVA-24, which I think is the Valve Actuator? Is this what powers the cleaning system? Our pool is coming up on 10 years in the heat of Arizona so probably fairly normal that this part could fail after that length of time.

If it is this part, is a like-for-like replacement still the best option or has this part been superseded? Is it something I can switch out myself or do I need a professional?

Any advice would be appreciated.

 

[proavia]

Fill out your signature with info on your pool and pool equipment (include manufacturer and model numbers), along with test kit model. Also include the IFCS manufacturer and model.

Is water coming out of the popups? If so, it isn't an issue with the valve actuator.

 

[jamiedan]

Fill out your signature with info on your pool and pool equipment (include manufacturer and model numbers), along with test kit model. Also include the IFCS manufacturer and model.

Is water coming out of the popups? If so, it isn't an issue with the valve actuator.

Ok, so i got into the pool to check and there is water coming out of the 3 pop ups that are open.

 

[jamiedan]

Found this video from the company who put our in floor system in, pretty sure the issue is the water valve gear kit:

 

[proavia]

Fill out your signature with info on your pool and pool equipment (include manufacturer and model numbers), along with test kit model. Also include the IFCS manufacturer and model.
Where are you located? Add it to your profile.
All this will come in handy for us and you when you ask questions.

Are you the original owner? If so, there is a lifetime warranty to the original owner directly from A&A Manufacturing.

 

[jamiedan]

Yes, original owner. So hopefully it will all get taken care of under warranty...

 

[proavia]

They will take care of you. Just call them. You will have to pay up front for them to ship the replacement parts, but they will credit your card when they receive your returned parts. You will only be out the return postage (return the cheapest way possible).

I've done it several times in the past 20+ years.