Auto Cover will not close

[steve_NY]

I have an auto cover, and opened it for the first time of the season. I opened it half way to check water level (pool being opened this week.)
I went to close it, and it would not close. Did not hear any noise at all. I was able to open it the entire way.
We scheduled an appointment, but that is a few weeks out.
What is most likely the issue ? Does it sound like it could be related to an issue on the Key panel used to open/close it ?
There was power to open it, so maybe something related to a loose wire or connection related to closing it ?
Do the cover maintenance companies deal with issues on the key panel , or is that something they would say an electrician should handle ?

 

[ajw22]

What model cover are we discussing?

Cover maintenance company should be able to work on problems with the key panel.

 

[steve_NY]

The brand is Cover Pools.
the manual cover says “Save-T 3 Automatic Pool Cover”.

Another related question I have, and not sure if this should be a separate topic, is we were given a switch/part that is supposed to prevent the waterfall from working when the cover is closed. There was back and forth between cover company and electrician on who was supposed to install, and it was never done.
I still have the part, sealed in packaging. packaging says “ACC Board Amp Limit in Encl”.
(Says cover pools inc on packaging )

is this supposed to be installed in the auto cover box ? Or near the equipment pad ?
guessing I should have this addressed at the same time .
Thanks

 

[ajw22]

The brand is Cover Pools.
the manual cover says “Save-T 3 Automatic Pool Cover”.

Your installation manual…

https://www.coverpools.com/wp-content/uploads/2016/11/800024-PUBL-GENERAL-INSTALLATION-OVERVIEW.pdf

Do you have an electric motor or hydraulic motor? See page 5.

Another related question I have, and not sure if this should be a separate topic, is we were given a switch/part that is supposed to prevent the waterfall from working when the cover is closed. There was back and forth between cover company and electrician on who was supposed to install, and it was never done.
I still have the part, sealed in packaging. packaging says “ACC Board Amp Limit in Encl”.
(Says cover pools inc on packaging )

is this supposed to be installed in the auto cover box ? Or near the equipment pad ?
guessing I should have this addressed at the same time .
Thanks

Any installation instructions in the package?

 

[steve_NY]

I think it is an electric motor. It did not say anything about either one on the invoice.
(Hydraulic system says it should be installed above ground level, and ours is in cover box/pit. See attached pic from when pool was instructed.
This was installed in 2021, and quickly looking at warranty, motors and controllers are covered for 3 years.

The key switch we have to open/close the cover is the one shown on page 20 of the manual (top right corner when turned rightside up)

Also- that part I mentioned that is supposed to prevent waterfall from going on with cover closed is also shown on page 20, it seems its the "Aqua Link Interface Board". I did find an email from when the pool was installed with the wiring diagram the cover company gave us for this, that we sent to the electrician, but I now recall electrician was saying that cover co should install, and there was back and forth on that, and...4 years later its still sitting in the package, next to where I keep the manuals!