Aquabot Rapids 2500 issue

[iamtexmax]

Hello,

I bought a Aquabot Rapids 2500 from refurbpoolbots the end of March. Recently have been having an issue: When I start it up, it runs for about 3-4 minutes and then stops. The controller light starts blinking. I disconnect it and press the button again to restart it - it again runs for 2-3 minutes and stops - again the light is blinking. The button on the aqua controller blinks and have to press it several times to restart the cleaning cycle and it then works for the 2.5 hrs clean cycle.
Reached out to support - they asked to try running without filters...same issue. Now they want me to send it to a distributor (did not provide a shipping label)...any ideas if I can fix it myself (can it be an aqua controller issue)...any help will be greatly appreciated

 

[PoolStored]

Your robot is running through its self tests then stops, meaning it failed something.

I suggest that you go look at the impeller and see if there is string or hair under it. You actually have to take the impeller off and look under it. That may fix it. Mine fails that test regularly...I clean the impeller area and we are back in business. Other than that, likely a depot repair (send it in).

 

[iamtexmax]

Thank you for responding - the robot is about 2 months old....I had checked underneath...nothing was under it...no hair....sent to a authorized service center 20 days back...have not heard anything from them....has been a nightmare with this robot (the first one had issues which they replaced)

 

[jetfan101]

How is your rapids 2500 now?

 

[iamtexmax]

Its fine - in Jul of 2023 had to go back and forth with refurbpoolbot - they asked me to ship it to a repair center - since it was in the 90 day period they gave me a shipping label (otherwise would have been costly)....for 2 weeks did not hear anything - repair center number never answered calls - finally after going back to refurbpoolbot they got in touch and got a response it was a motor issue and cable also failed...they sent me a replacement (looked used/refurbished)....its working fine now - but I use it once in a while for heavy duty cleaning (once in 2 weeks) - use the Seagull Pro for more regular cleaning.