Another IC40 Low Salt Warning Issue

[Dirk]

Have you tried adding a little salt? I keep mine at 36-3700. I know the IC40's is not accurate and I just ignore it.

Me? No. There was more than enough salt, and it was producing chlorine. The switch failed, but only partially, so I just kept running it.

 

[tucsontico]

Have you tried adding a little salt? I keep mine at 36-3700. I know the IC40's is not accurate and I just ignore it.

Yes, I added a bit of salt when this began. Raised my level from 3200 to 3400ppm. I know the IC40's salinity calculation reads about 4-500ppm low. I finally got a response from Pentair yesterday AM. They're asking for receipts, etc.. They may replace it under warranty. Fingers crossed!

BTW, I have to do a partial drain next week to lower my CH (currently 775 ppm) and get the waterline tile descaled. After that, I'll rebalance the water and get the salt up to 3600 ppm. We'll see how that works! Thanks for all the advice.

 

[tucsontico]

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[tucsontico]

The end to the story: After an initial slow response, Pentair stepped up and did the right thing. They finally got back to me (via email) and dispatched a warranty service tech. He showed up this morning. He quickly determined that the IC40 circuitry had "died" and he immediately replaced the entire unit. I now have a shiny new IC40 and it shows my salt level at 3800ppm!

 

[Dirk]

Happy ending! Yay!

I hate to say "I told you so." but... no scratch that. What am I talking about!?! I love to say "I told you so!"

 

[tucsontico]

OK! You were right! (Sounds like a conversation with my wife.) Two thumbs up to Pentair warranty service department.