Adding MasterTemp 400 heater to intelliconnect

[uscshawn]

I removed my heater from the app and I wanted to go back in and install it. I don’t can’t seem to find it on the app!

Only goes up to 200,000 BTU on the app.

Am I missing anything?

Thank You!

 

[ajw22]

Welcome to TFP.

I don’t know what the IntelliConnect needs to know the BTU. It does not matter. Pick any of them.

 

[uscshawn]

The heater wouldn’t turn on. It would show that’s it’s “on” on the app, but it no action. Called CS and after hours of trouble shooting, she suggested I would remove the heater and add it again. She was very concerned with the BTU. Not sure why it’s important either.

 

[ajw22]

Your heater working now?

 

[uscshawn]

Your heater working now?

No. Not through the app. Pool guy was able o turn it on bypassing the intelliconnect.

 

[ajw22]

No. Not through the app. Pool guy was able o turn it on bypassing the intelliconnect.

How was the IntelliConnect bypassed?

Do you have a water temperature sensor installed?
If the IntelliConnect will control a gas heater or heat pump, a water temperature sensor, which is sold separately, must be installed between the filter pump and filter.

Also, your pump needs to be under control of the IntelliConnect and the Pentair POOL App.

Will this turn on the heater? This tests if the heater is installed properly and bypasses the app - While IntelliConnect is in SERVICE Mode, simultaneously pressing and holding the RELAY1 and RELAY2 buttons for 3 seconds will activate the heater. The Demand Response LED will illuminate amber.

Pentair Automation Systems - Further Reading

www.troublefreepool.com

 

[uscshawn]

How was the IntelliConnect bypassed?

Do you have a water temperature sensor installed?
If the IntelliConnect will control a gas heater or heat pump, a water temperature sensor, which is sold separately, must be installed between the filter pump and filter.

Also, your pump needs to be under control of the IntelliConnect and the Pentair POOL App.

Will this turn on the heater? This tests if the heater is installed properly and bypasses the app - While IntelliConnect is in SERVICE Mode, simultaneously pressing and holding the RELAY1 and RELAY2 buttons for 3 seconds will activate the heater. The Demand Response LED will illuminate amber.

Pentair Automation Systems - Further Reading

www.troublefreepool.com

All of them are installed. Could be a faulty intelliconnect.

 

[ajw22]

All of them are installed. Could be a faulty intelliconnect.

Could be faulty installation also.

Will this turn on the heater? This tests if the heater is installed properly and bypasses the app - While IntelliConnect is in SERVICE Mode, simultaneously pressing and holding the RELAY1 and RELAY2 buttons for 3 seconds will activate the heater. The Demand Response LED will illuminate amber.