I do not think anyone mentioned this. So for your information, the DPD chlorine test (the pink color matching test, not the FAS-DPD) can bleach out and show very low FC when in fact the FC is very high. So, if the service person (or even the pool store) are trying to use the DPD test, they very well could think the FC is low and keep adding more chlorine.
The yellow OTO does not have the bleach out problem and as the FC gets higher the yellow becomes orange and then brown. So you can get a slight idea of the chlorine levels.
The FAS-DPD is the correct tool for the job and yet almost ZERO "professionals" actually use it ... I guess it is too expensive or takes too long or whatever their excuse.
The yellow OTO does not have the bleach out problem and as the FC gets higher the yellow becomes orange and then brown. So you can get a slight idea of the chlorine levels.
The FAS-DPD is the correct tool for the job and yet almost ZERO "professionals" actually use it ... I guess it is too expensive or takes too long or whatever their excuse.