cmdrdata said:
Ika674, are you still in this forum? I recently bought an M5 Liberty. It was brand new, but bought via Craigslist, thus Maytronics will not honor ANY warranty. My unit is broken now after working for 4 times. Refused to turn on, and when connected to the charger it says "No Connection". Do you have this problem at all? Thanks.
Hi there! Sorry you are having trouble. So yes...very early on when we were new to using the cleaner, I too had no connection alert twice....it was due to the plugs getting wet at some point. I think my husband accidentally dropped it in once without the cap on.
Anyway...the way I corrected it the 2 times it happened was as follows and now that we follow the attaching and turning on/off protocols that I've set up it has never acted up again.
Unplug the battery pack from it's electrical source.
Completely unscrew the pod cover...take it all apart and then disconnected all the wires inside (they have connector clips...it's easier than what you think). I then let it stay open for a little while to ensure that it's completely dry inside. Do not touch or mess with the mother board that is inside the base. (This step I did just to be thorough...you could skip this step and just try the following steps first to see if that does the trick and then if it doesn't, come back and start all over again including this step)
Next, I removed the power cord from the battery pack. You have to unscrew it from the base....took it apart and cleaned both the connector cord and the port itself on the battery extremely well with Q-tips dipped in rubbing alcohol and a soft bristle brush....there was some corrosion b/c we keep ours outside and our sprinkler got the battery pack once or twice. While I was doing this, I also cleaned the connection port on the pod itself the same way.
After you know everything is dry, reassemble the pod in reverse order from how you took it apart.
Reattach the power cord to the battery pack (but not until you have successfully cleaned up any rust/corrosion that you can see)
Plug the battery pack into the electrical source. (do not turn the battery on yet)
Attach the power cord to the pod and then hit the ON button on the battery pack.
The battery pack should eventually cycle through some lights and then eventually start blinking just a red light indicating that it's charging. It will turn green once it's fully charged....about 4 hours or so.
If in fact this sequence of instructions works for you and you do get it to charge completely.....when you go to remove the pod from the power supply, be sure and always turn the battery pack OFF first. I hit the button on the battery and the lights start blinking and then eventually stop and not until that point do I remove the pod from the power cord. Likewise...when I pull the cleaner out of the pool to recharge it....always attach the pod to the battery pack first before turning the battery itself on.
Try this...in the exact order I've indicated and hopefully it will work for you too.
If all else fails, I would say that more likely than not...it's not a cleaner problem you are having but rather a battery pack/power cord problem. I would try contacting the company back and seeing what it would cost to get a replacement battery and power cord.
Good luck and let me know how it turns out!
Laura