Not quite sure what you mean with your SWG? The percentage is the number you set the system to produce CL. If it's reading 20% then the cell is running the equivalent of 20 mins. for every hour of run time. As for your filter sounds like it needs a cleaning. Break it down possibly? Inside the tank at the top of the grids there is a filter that needs to be cleaned, that's what usually causes discharge back into the pool. To check if the SWG is producing, take a sample out of a running return and test it.