Ours is less then a year old and we have issues with losing communication. This is the third time dealing with this so I am wondering if this will be a continuous problem with having a wireless remote or might I have a problem? In the past the problem has been corrected by resetting the system. However this time resetting is not fixing the problem and it takes an act of congress to get PB to get issue corrected ( it's been a week and I am still waiting to hear when the issue will be resolved). SO just wondering if this is typical problem. Thanks.