Hello Everyone,
My wife and I recently purchased our first A/G pool and we are extremely happy with it but are somewhat disappointed after discovering our pool pump has a leak only after having the pool installed in July :grrrr:
I discovered a puddle of water on the base platform underneath the pool pump. After investigating, I noticed a droplet of water coming from where the silver colored motor pump shaft goes into a mechanical seal. This leak only occurs when the pump is running!
How should I handle this issue with "NAMCO" the pool company? Should I request they exchange the pump for a new one? Do I supply them with photos? The warrenty states "The pump and motor are warranted to be free from defects for (12) months from the date originally installed". We had the pool installed a month and a half ago :grrrr:
My wife and I recently purchased our first A/G pool and we are extremely happy with it but are somewhat disappointed after discovering our pool pump has a leak only after having the pool installed in July :grrrr:
I discovered a puddle of water on the base platform underneath the pool pump. After investigating, I noticed a droplet of water coming from where the silver colored motor pump shaft goes into a mechanical seal. This leak only occurs when the pump is running!
How should I handle this issue with "NAMCO" the pool company? Should I request they exchange the pump for a new one? Do I supply them with photos? The warrenty states "The pump and motor are warranted to be free from defects for (12) months from the date originally installed". We had the pool installed a month and a half ago :grrrr: