Everything was going great til I noticed a buckle on the side of my above ground Doughboy pool. This caused the side to misalign. I called the pool store and they said they would send out the installer to check it. The next day I had standing water around the supports. I then found a split on a seam that was about 3/4" long. I sent pics and comments to the dealer and they sent out the installer with a new liner. I emptied the pool with vacuum trucks as I am on a septic in a rural area. I did this as soon as I found the leak. I could not just drain the pool as I am above a vineyard and walnut grove and on a steep slope. It cost me 1K to have five loads trucked out. The installer came today with a new liner, but the supports have to be rebuilt and releveled.
This pool had been in less than one week and we didn't even get to go in it. The pool store is saying that the insurance i purchased for the labor to replace a defective liner would take care of it. Since I think the pool was installed with a leaking liner less than a week before, I think I should be reimbursed for approx $1200 extra that this has cost me. I can tell the pool store has no intention of making it right.
Does anyone have any suggestions on how I should try to get this straightened out or is it just my bad luck?
The installer will recieve the reimbursement for his labor to replace the liner, but he is going to rebuild the supports and probably will have to eat the labor.