Anybody else have problems with Inyo pools? I recently ordered a pump and first one was falling through the bottom of the box. Second one looks like it was pushed down a set of stairs..
Inyo shipping issues
- Thread starter Scsu74
- Start date
Looks like a shipping company problem, not an INYO problem. Contact INYO, they will certainly take care of you.
OUCH! That looks like shipper problems. Look at all of that Fragile tape. I will put in a "call" to inyo for you. They are VERY customer focus and I am sure they will not like to see this 
borjis
LifeTime Supporter
- Feb 2, 2012
- 272
SCSU74, First off I really apologize for the shape your package came in! If you would like for us to ship out another pump then I do understand and I will get another one shipped out ASAP and arrange for the pick up of this pump. We try to put labeling on the box so the carriers don't beat up the pumps but they really can beat up the packages. I think we may start to double box the pumps especially the Pentair ones as the packaging that the pump comes in is pretty thin. Please let me know how you would for me to proceed and once again I really applogize for this.
Thank You
Patrick
www.inyopools.com
Thank You
Patrick
www.inyopools.com
Appreciate you reaching out, but this is actually the second one you guys have sent out. Those photos are how each arrived. I opened this one and it seems ok, going to try hooking it up.
Post was more wondering if this is a common occurrence or just random.
OUCH! That looks like shipper problems. Look at all of that Fragile tape. I will put in a "call" to inyo for you. They are VERY customer focus and I am sure they will not like to see this
Thank you!
- May 23, 2015
- 24,481
- Pool Size
- 16000
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- Pentair Intellichlor IC-60
Maybe you should consider shipping pumps via a freight company and NOT UPS?
UPS drivers are expected to haul those boxes off their trucks and most of the guys in brown don't want to blow their backs out getting hernia trying to lift a pump. I've noticed when heavy things come from Amazon they are more beat up looking. I'm sure the guys loading trucks and hauling packages around are just kicking the things.
Freight companies would likely do a better job but you would have to charge more.
UPS drivers are expected to haul those boxes off their trucks and most of the guys in brown don't want to blow their backs out getting hernia trying to lift a pump. I've noticed when heavy things come from Amazon they are more beat up looking. I'm sure the guys loading trucks and hauling packages around are just kicking the things.
Freight companies would likely do a better job but you would have to charge more.
Box looks bad, but I bet the pump is fine. I had an oven heating element arrive like that not too long ago. Yep, it was bent and broken. It's a shipper issue no doubt though, especially on something so heavy, like Matt says.
I also like inyopool's Patrick thought on double boxing that part to help with this. I have seen what they do when moving stuff off the trucks lots of "playing" around. It is a wonder anything makes it out alive!
lots of "playing" around. It is a wonder anything makes it out alive!
- Feb 2, 2012
- 272
I just sent the following email to our fufillment warehouse...
I wanted you to take a look at this thread on some Pentair Pumps we shipped out to a customer. The packaging in the Pentair Pumps seem to be less than ideal.
Inyo shipping issues
-It looks like there are a lot of voids on the inside of the Pentair pump boxes which causes the packages to crumble, please add additional internal packing material when shipping any Pentair Pumps.
-Also it looks like there are areas on the pump where you could tape the box better. All the seams should be thoroughly taped.
-If you have additional solutions to improve the quality of these shipments then please implement those items as well. (double boxing?)
Thank You
Patrick
I wanted you to take a look at this thread on some Pentair Pumps we shipped out to a customer. The packaging in the Pentair Pumps seem to be less than ideal.
Inyo shipping issues
-It looks like there are a lot of voids on the inside of the Pentair pump boxes which causes the packages to crumble, please add additional internal packing material when shipping any Pentair Pumps.
-Also it looks like there are areas on the pump where you could tape the box better. All the seams should be thoroughly taped.
-If you have additional solutions to improve the quality of these shipments then please implement those items as well. (double boxing?)
Thank You
Patrick
- May 23, 2015
- 24,481
- Pool Size
- 16000
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- Pentair Intellichlor IC-60
Send me a brand new Pentair AFP waterfall pump and I'll be happy to report back if your shipping is working any better 
Thank you! I did open the second one and the only area that looked like it wasn't padded was the capacitor, but it looked to be in good shape. Going to have it installed tomorrow, hopefully it fires up. Appreciate you taking the time to look into it.
Do you have a contact number? Pump doesn't work, either capacitor was damaged or motor is stuck, just hums loud when wired.
If you click on the www under his name it has a number on the page. I will also let him know you need him.
I have a sad
I have a sad
- Feb 2, 2012
- 272
Hi Scsu74, I'm really sorry about this! It looks like you spoke with Joe in customer service and we are sending out another pump via next day air for delivery tomorrow. We will ship this pump out via Fed Ex and we will make sure to really pack it good, hopefully we have better success with FedEx.
If you click on the www under his name it has a number on the page. I will also let him know you need him.
Dang, stupid app doesn't show Sig
all taken care of though!
I have complained to Tapatalk so many times for them to add the option to click on the signature in people profiles to have the whole thing show up. Crickets ...Dang, stupid app doesn't show Sig
Hopefully the mobile version of the forum will soon be upgraded to the point where I can abandon Tapatalk
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