Anybody else have problems with Inyo pools? I recently ordered a pump and first one was falling through the bottom of the box. Second one looks like it was pushed down a set of stairs..
SCSU74, First off I really apologize for the shape your package came in! If you would like for us to ship out another pump then I do understand and I will get another one shipped out ASAP and arrange for the pick up of this pump. We try to put labeling on the box so the carriers don't beat up the pumps but they really can beat up the packages. I think we may start to double box the pumps especially the Pentair ones as the packaging that the pump comes in is pretty thin. Please let me know how you would for me to proceed and once again I really applogize for this.
Thank You
Patrick
www.inyopools.com
OUCH! That looks like shipper problems. Look at all of that Fragile tape. I will put in a "call" to inyo for you. They are VERY customer focus and I am sure they will not like to see this
I just sent the following email to our fufillment warehouse...
I wanted you to take a look at this thread on some Pentair Pumps we shipped out to a customer. The packaging in the Pentair Pumps seem to be less than ideal.
Inyo shipping issues
-It looks like there are a lot of voids on the inside of the Pentair pump boxes which causes the packages to crumble, please add additional internal packing material when shipping any Pentair Pumps.
-Also it looks like there are areas on the pump where you could tape the box better. All the seams should be thoroughly taped.
-If you have additional solutions to improve the quality of these shipments then please implement those items as well. (double boxing?)
Thank You
Patrick
SCSU74, First off I really apologize for the shape your package came in! If you would like for us to ship out another pump then I do understand and I will get another one shipped out ASAP and arrange for the pick up of this pump. We try to put labeling on the box so the carriers don't beat up the pumps but they really can beat up the packages. I think we may start to double box the pumps especially the Pentair ones as the packaging that the pump comes in is pretty thin. Please let me know how you would for me to proceed and once again I really applogize for this.
Thank You
Patrick
www.inyopools.com
Hi Scsu74, I'm really sorry about this! It looks like you spoke with Joe in customer service and we are sending out another pump via next day air for delivery tomorrow. We will ship this pump out via Fed Ex and we will make sure to really pack it good, hopefully we have better success with FedEx.
If you click on the www under his name it has a number on the page. I will also let him know you need him.
I have a sad
I have complained to Tapatalk so many times for them to add the option to click on the signature in people profiles to have the whole thing show up. Crickets ...Dang, stupid app doesn't show Sig all taken care of though!