Become a TFP Supporter Pool Math Forum Rules Pool School
Page 1 of 2 12 LastLast
Results 1 to 20 of 29

Thread: Hayward EcoStar SP3400VSP Pump Stalled Error

  1. Back To Top    #1

    Join Date
    Aug 2014
    Location
    Austin, TX
    Posts
    17

    Hayward EcoStar SP3400VSP Pump Stalled Error

    I have a Hayward EcoStar SP3400VSP and this morning I discovered that it wasn't running and displaying the "Pump Stalled Error!" I had this same error in October 2014 and had the motor drive replaced by Hayward with me paying for the labor to install the drive. I'm hoping that the Hayward Pool member will read this thread and help me out with the same arrangement since dealing with their customer service last time was a bit onerous.

    Sadly, this seems to be a bit of a common problem with this pump, but Hayward seems to be willing to stand behind their equipment as indicated by my previous experience and this thread:
    Hayward Ecostar 3400SVP pump Drive Error



    Thanks in advance to Hayward if they can step up again.

    Otherwise, anyone have any recommendations for a replacement pump? Note that this is my only pump and it drives my Polaris as well.
    14,000 gallon IG gunnite with round spa and overflow, Hayward Ecostar SP3400VSP variable speed pump, Blue Haven (Hayward) 450 series quad cartridge filter
    Rainbow Lifeguard Model 320 auto-chlorinator, Aqualink RS8 control module, Polaris 360, Laars Lite heater NG heater, TF-100 test kit

  2. Back To Top    #2
    mas985's Avatar
    Join Date
    May 2007
    Location
    Pleasanton, CA
    Posts
    11,983

    Re: Hayward EcoStar SP3400VSP Pump Stalled Error

    Why don't you try and PM him?
    Mark
    Hydraulics 101; Pump Ed 101; Pump/Pool Spreadsheets; Pump Run Time Study; DIY Acid Dosing; DIY Cover Roller
    18'x36' 20k plaster, MaxFlo SP2303VSP, Aqualogic PS8 SWCG, 420 sq-ft Cartridge, Solar, 6 jet spa, 1 HP jet pump, 400k BTU NG Heater

  3. Back To Top    #3

    Join Date
    Aug 2014
    Location
    Austin, TX
    Posts
    17

    Re: Hayward EcoStar SP3400VSP Pump Stalled Error

    I have a little bit of a time problem, and, with spring basically here in full force in Central Texas, I don't think I can afford to let the pool sit ideal for a couple of weeks. So I just bit the bullet and went ahead and bought the drive controller off of Amazon for delivery tomorrow.

    If it fails again in a couple of years (which seems to be likely) I will be replacing the entire pump, probably with a Pentair. This pump has been nothing but trouble since I bought the house. First, as noted, the drive controller failed. After it was replaced, it would randomly quit working with a PFC out of range error that required the breaker to be shut off for a few minutes to reset. Variable speeds pumps are supposed to be great money savers, but this one seems to have an appetite for drive controllers that eliminates the savings.
    14,000 gallon IG gunnite with round spa and overflow, Hayward Ecostar SP3400VSP variable speed pump, Blue Haven (Hayward) 450 series quad cartridge filter
    Rainbow Lifeguard Model 320 auto-chlorinator, Aqualink RS8 control module, Polaris 360, Laars Lite heater NG heater, TF-100 test kit

  4. Back To Top    #4

    Re: Hayward EcoStar SP3400VSP Pump Stalled Error

    Are you using surge protection?
    Support the site

    Trouble Free Pool is a free resource. The people who answer questions are volunteers. If you find the site to be a good resource, please consider making a donation to help support the site. Thanks.

  5. Back To Top    #5

    Join Date
    Aug 2014
    Location
    Austin, TX
    Posts
    17

    Re: Hayward EcoStar SP3400VSP Pump Stalled Error

    At the moment, no, but I have just started looking into it. I have been reading up on the Intermatic PS3000, however it's not immediately clear to me if I install this at my main panel where the breaker is or at the pool equipment control panel (I have a Jandy Aqualink). I've also been reading up on the whole home surge protection and whether or not that's a better option.
    14,000 gallon IG gunnite with round spa and overflow, Hayward Ecostar SP3400VSP variable speed pump, Blue Haven (Hayward) 450 series quad cartridge filter
    Rainbow Lifeguard Model 320 auto-chlorinator, Aqualink RS8 control module, Polaris 360, Laars Lite heater NG heater, TF-100 test kit

  6. Back To Top    #6
    mas985's Avatar
    Join Date
    May 2007
    Location
    Pleasanton, CA
    Posts
    11,983

    Re: Hayward EcoStar SP3400VSP Pump Stalled Error

    That is the most likely reason you are having these problems. Surge protection at the breaker panel servicing the pump may have prevented this.
    Mark
    Hydraulics 101; Pump Ed 101; Pump/Pool Spreadsheets; Pump Run Time Study; DIY Acid Dosing; DIY Cover Roller
    18'x36' 20k plaster, MaxFlo SP2303VSP, Aqualogic PS8 SWCG, 420 sq-ft Cartridge, Solar, 6 jet spa, 1 HP jet pump, 400k BTU NG Heater

  7. Back To Top    #7

    Join Date
    Apr 2017
    Location
    Vacaville, CA
    Posts
    3

    Re: Hayward EcoStar SP3400VSP Pump Stalled Error

    I came home on Friday evening to find mine with the Pump stalled error. I have since done a lot of research on this problem and the most likely problem if the impeller spins and the motor can be hand rotated is the Drive Controller SPX3400DR. I ordered one off of Amazon for $470 https://www.amazon.com/gp/product/B0...?ie=UTF8&psc=1. Anyway while I waited I though I would continue to research if anyone has dug into these to see what the problem is, turns out yes they have an guy put together quite a thorough youtube video on how to do it Hayward SP3400VSP Control Module Repair - YouTube (also take some time to read the comments the first one has some excellent info). That said this is a pretty advanced DIY job and you need to be comfortable de-soldering and taking electronics apart. The part that breaks can be purchased from Mouser or Digikey for $25. http://www.mouser.com/ProductDetail/...GXw%3D%3D#spec. Also if you want to quickly see if yours has a bad IC (the part that breaks) disconnect power and wait about 30 mins for the capacitors to discharge (this is important) take the pump wiring cover off disconnect the pump wires (black, blue, red), set your multi-meter to diode setting then check between the three pump connectors on the printed circuit board. If any of these combinations (try all six combos) has any voltage reading the IC is bad.

    That all said I am going to try and fix mine for a backup should it fail again. (and I'm an engineer and nerd and tend to enjoy stuff like this) I will take photos and post my progress for all to enjoy.
    New to this, hate pool companies, In Ground Plaster, 12,000 gallon, waterfall, Hayward Pump, Solar heat, Pentair 520 filter, Polaris Sweep

  8. Back To Top    #8

    Join Date
    Aug 2012
    Location
    Houston, TX
    Posts
    1,302

    Re: Hayward EcoStar SP3400VSP Pump Stalled Error

    Goalie,

    How has your EcoStar been working? I'm ready to trash mine...it's my 3rd one and I am tired of not being able to go out of town in fear of it breaking and having a green pool. This is my 3rd pump under warranty and I have had enough...hope yours is doing better - thanks
    InGround 15K gal, 18'x30' 3.5' to 5.5' depth w/ 9'x9' spillover Spa, Pebblesheen w/ Travertine, Hayward 3 HP VSP, Hayward C4030 Cartridge, Hayward 1.5 HP for 2 Scupper columns, ProLogic, PL-PS-8 Panel, Hayward H400FD 400K BTU Heater, 3 ColorLogic LED, Spa Blower, TF-100 w S-Stick, QC Tiger Shark, Autofill If you enjoyed your TFP experience, please consider donating to Support TFP!

  9. Back To Top    #9

    Join Date
    Aug 2014
    Location
    Austin, TX
    Posts
    17

    Re: Hayward EcoStar SP3400VSP Pump Stalled Error

    Quote Originally Posted by tstex View Post
    Goalie,

    How has your EcoStar been working? I'm ready to trash mine...it's my 3rd one and I am tired of not being able to go out of town in fear of it breaking and having a green pool. This is my 3rd pump under warranty and I have had enough...hope yours is doing better - thanks

    I ended up buying a new drive controller off of Amazon for ~$560 and installing it myself. Amazingly, I was able to get it overnighted to me for $5, which I needed since I was going out of the country just a few days after the pump died. Swapping the drive controller out isn't too hard, in and of itself, but it just shouldn't die with the frequency that it does (roughly every 18 months so far). Some folks have suggested that voltage spikes/surges could be the problem, which may be true since the UPSes I have on all my electronics inside the house switch on with some regularity. However, as an electrical engineer with computer design experience, I know that they could/should add surge current protection for the low voltage electronics in the drive controller, especially for a device that sits in the environment that a pool pump does.

    Without any experience with other vendors, I can't say if their variable speed pump drives would be more robust. I am looking at adding a series filter surge protector from Zero Surge to the 240V supply line to my pool equipment as a CYA. https://zerosurge.com/commercial-solutions/


    On a tangential note, when I went to install the new drive controller, I discovered that the mount holes weren't properly tapped on the body for the screws. This must be manufacturing problem because I had to break the heads off two of the screws on the failed controller to remove it as they were cross threaded. The "professional" that I had paid to install the previous controller, at Hayward's request, just used an impact driver to seat the screws and probably didn't notice that the holes were not tapped correctly on that unit as well. Thankfully, I have a tap and die set, so it just added a few minutes to the job, but this seems to be a basic oversight on their part given two controllers had improperly tapped holes.
    14,000 gallon IG gunnite with round spa and overflow, Hayward Ecostar SP3400VSP variable speed pump, Blue Haven (Hayward) 450 series quad cartridge filter
    Rainbow Lifeguard Model 320 auto-chlorinator, Aqualink RS8 control module, Polaris 360, Laars Lite heater NG heater, TF-100 test kit

  10. Back To Top    #10

    Join Date
    Aug 2012
    Location
    Houston, TX
    Posts
    1,302

    Re: Hayward EcoStar SP3400VSP Pump Stalled Error

    From Goalie:

    "I ended up buying a new drive controller off of Amazon for $560 and installing it myself. Amazingly, I was able to get it overnighted to me for $5, which I needed since I was going out of the country just a few days after the pump died. Swapping the drive controller out isn't too hard, in and of itself, but it just shouldn't die with the frequency that it does (roughly every 18 months so far). Some folks have suggested that voltage spikes/surges could be the problem, which may be true since the UPSes I have on all my electronics inside the house switch on with some regularity. However, as an electrical engineer with computer design experience, I know that they could/should add surge current protection for the low voltage electronics in the drive controller, especially for a device that sits in the environment that a pool pump does."

    Wow, $540 for the controller...that's more than 1/2 the value [or should I say price] of the entire pump, and then having to retrofit it, that's just a shame.

    Thanks for the link...I think I am going to get a surge protector too. But, as you stated, all of this "equipment" made today is deigned to not last long so they keep getting repeat business much sooner than they should. The days of pool pumps lasting 10-15 yrs is OVER.

    Appreciate the follow-up - tstex
    InGround 15K gal, 18'x30' 3.5' to 5.5' depth w/ 9'x9' spillover Spa, Pebblesheen w/ Travertine, Hayward 3 HP VSP, Hayward C4030 Cartridge, Hayward 1.5 HP for 2 Scupper columns, ProLogic, PL-PS-8 Panel, Hayward H400FD 400K BTU Heater, 3 ColorLogic LED, Spa Blower, TF-100 w S-Stick, QC Tiger Shark, Autofill If you enjoyed your TFP experience, please consider donating to Support TFP!

  11. Back To Top    #11
    mas985's Avatar
    Join Date
    May 2007
    Location
    Pleasanton, CA
    Posts
    11,983

    Re: Hayward EcoStar SP3400VSP Pump Stalled Error

    Quote Originally Posted by goalie28 View Post
    However, as an electrical engineer with computer design experience, I know that they could/should add surge current protection for the low voltage electronics in the drive controller, especially for a device that sits in the environment that a pool pump does.
    It isn't the low voltage components that typically fail. It is the high voltage IGBTs that are very sensitive to voltage spikes and those are directly connected to the power lines via rectifiers.
    Mark
    Hydraulics 101; Pump Ed 101; Pump/Pool Spreadsheets; Pump Run Time Study; DIY Acid Dosing; DIY Cover Roller
    18'x36' 20k plaster, MaxFlo SP2303VSP, Aqualogic PS8 SWCG, 420 sq-ft Cartridge, Solar, 6 jet spa, 1 HP jet pump, 400k BTU NG Heater

  12. Back To Top    #12

    Join Date
    Aug 2017
    Location
    Tucson
    Posts
    2

    Re: Hayward EcoStar SP3400VSP Pump Stalled Error

    Thanks for this thread, even though it didn't actually help me personally except to see that others are having the same problem I did. I figure this is a good place to relate my story in case it can help someone else.

    I came home from vacation last Wednesday to find that my pump was not running and the display was showing the "Drive ERROR, Pump has stalled" message. I was gone for a week so I don't know when it happened. The pool was in pretty good shape, though, so it probably hadn't been more than a day or two.

    I was sure the pump was only 2 1/2 years old but after a search of photos on my phone I determined that I was off by a year! It was professionally installed in February of 2014, not 2015. I knew I had registered it on the Hayward website to make it eligible for the 3 year extended warranty. Of course, now it was out of warranty.

    I looked into buying a new pump and found a brand new EcoStar online for only $875 (no tax and free shipping). There's a $75 rebate from Hayward for this pump right now that supposedly requires professional installation but nowhere on the form do they ask for information about the installer. So I wasn't going to buy the drive to fix mine for only a few hundred less, especially since I wasn't sure that was the problem. I wanted to stay with the same pump for ease of installation - no mods required to my plumbing. I contacted Hayward customer support via email on the off chance that I might be able to talk them into covering it under warranty.

    A guy finally got back to me after a day or so with a form to send to the Hayward warranty people in Phoenix. He also told me to get back to him if my request was denied. I filled out the form, scanned it, and emailed it to them - they also have a fax number, BTW. They got back to me the same day, Friday, by phone and email, assuring me that they would cover repairs or even full replacement of the pump if it was necessary.

    They contacted Poolman who sent a guy out yesterday to change my drive with no cost to me for either parts or labor. Here's what Hayward told Poolman: "Hayward will cover all Ecostar drives for parts and labor during years 3-4, no approval needed. When it is over the 4th year we will take care of the parts with an approval code on a case by case basis."

    While the guy was here repairing my pump he told me that he has repaired or replaced a lot of the EcoStar pumps and almost no TriStars. The TriStar is a newer model so it might not have enough time on it to know if it would fail in 3-5 years, but supposedly it has completely redesigned electronics. Also, he told me that the footprint and hookups of the TriStar match those of the EcoStar so it would be a direct replacement, and the cost isn't much different.

    Finally, I have several observations:

    1) The new drive came with a new keypad controller/display as well, revision 3.1.1. The menus are essentially the same except there is no Autoprime option and the prime duration is settable anywhere from 0.00 to 15.00 minutes in 30 second increments. I tried the 0.00 setting and it actually starts without priming! If you are still using Autoprime on your EcoStar pump, change it. I wasn't, but only because the original installer suggested not to.

    2) The pump seems a bit louder than it was before, not the part that moves the water because that is the same, but the drive electronics I believe are producing a hum or whine that I didn't notice before. It's only noticeable when I get within 15-20 feet of the pump, though.

    3) The exhaust fan appears to move more air. I don't know if this is because mine had diminished to some extent or the new controller has been modified to provide better cooling by running the fan at a higher speed. Or is the fan connected to the pump shaft and this is all in my head?

    One more thing: Replacing the drive module pretty much requires that the pump be removed and turned over on its side in order to get to the screws. I forgot that I had bolted my pump in so I wasted some of the guy's time getting the bolts out before he could fix it. So do the repair guy a favor and remove your bolts before he gets there.

  13. Back To Top    #13

    Join Date
    Jun 2016
    Location
    Temecula, CA
    Posts
    477

    Re: Hayward EcoStar SP3400VSP Pump Stalled Error

    Thought my brain is playing tricks on me. I knew I responded to eggorr, took a break, came back and wondered why my response did not post.
    Only to realize, there is a duplicate post! opsss, my bad for not paying attention to the title. My apology!

    Duplicate post here--> https://www.troublefreepool.com/threads/131949-Hayward-Ecostar-3400SVP-pump-Drive-Error
    Last edited by Meadow; 08-15-2017 at 07:35 PM. Reason: duplicate post, deleted

  14. Back To Top    #14

    Join Date
    Jul 2017
    Location
    Tucson, AZ
    Posts
    3

    Re: Hayward EcoStar SP3400VSP Pump Stalled Error

    After reading this thread and a few others, I saw some getting there pumps fixed even out of warranty.
    My pool pump, also the Ecostar, SP3400VSP died with the same alarm during the holidays when I was out of town. Pump little over 3 years old
    The pool company person I need to talk to is always out of office, and does not return calls, so my dealer is out of the picture.
    I did contact Hayward Last week, and was refused any help....
    Ordered the drive and installed, all is good for now, but I will be switching the pump out when I get time.
    I do need a dependable pump as My pool is a therapy pool and the only place where someone can exercise with-out pain.
    10 X 20 in ground pebble tec pool 4-5 foot deep, play pool style
    Solar heat supplement, used primarily for therapy.

  15. Back To Top    #15

    Join Date
    Aug 2012
    Location
    Houston, TX
    Posts
    1,302

    Re: Hayward EcoStar SP3400VSP Pump Stalled Error

    Quote Originally Posted by PaulB View Post
    After reading this thread and a few others, I saw some getting there pumps fixed even out of warranty.
    My pool pump, also the Ecostar, SP3400VSP died with the same alarm during the holidays when I was out of town. Pump little over 3 years old
    The pool company person I need to talk to is always out of office, and does not return calls, so my dealer is out of the picture.
    I did contact Hayward Last week, and was refused any help....
    Ordered the drive and installed, all is good for now, but I will be switching the pump out when I get time.
    I do need a dependable pump as My pool is a therapy pool and the only place where someone can exercise with-out pain.
    Paul,

    I, and many others w this "pump" have felt and continue to feel your pain...how much did you spend on the drive and where did you buy it? There are varying prices here so if anyone can get a better deal, I would think that would help a scared 3400VSP owner some of their pain...

    As you stated, when mine dies, I'm replacing everything...it's the worst "pump" that was ever made in a VS mode...
    InGround 15K gal, 18'x30' 3.5' to 5.5' depth w/ 9'x9' spillover Spa, Pebblesheen w/ Travertine, Hayward 3 HP VSP, Hayward C4030 Cartridge, Hayward 1.5 HP for 2 Scupper columns, ProLogic, PL-PS-8 Panel, Hayward H400FD 400K BTU Heater, 3 ColorLogic LED, Spa Blower, TF-100 w S-Stick, QC Tiger Shark, Autofill If you enjoyed your TFP experience, please consider donating to Support TFP!

  16. Back To Top    #16
    Wildcat's Avatar
    Join Date
    Jun 2013
    Location
    Tucson, AZ
    Posts
    309

    Re: Hayward EcoStar SP3400VSP Pump Stalled Error

    Had to put my 2 cents in. These drives are garbage. 2 in four years. I thought I was buying the best and bought the worst. Going to try a Pentair. Can't possibly be as bad.
    Seriously, they can't make electronics that last more than two years? For up to $800 installed.....
    10000 Gal, IG Pebbletec, pop up cleaners,Hayward EcoStar VS, 425 sq ft Hayward Cartridge, waterfall feature

  17. Back To Top    #17

    Join Date
    Jun 2016
    Location
    Temecula, CA
    Posts
    477

    Re: Hayward EcoStar SP3400VSP Pump Stalled Error

    For those technically inclined and have soldering skills, replacing the $25 Power Hybrid IC on the drive controller might save your day. Or...buy the the parts and ask someone to do it for you or.... ping the below youtube poster for a quote to fix you EcoStar drv controller.

    https://www.youtube.com/watch?v=gr_-RrP86vw

  18. Back To Top    #18

    Join Date
    Jul 2017
    Location
    Tucson, AZ
    Posts
    3

    Re: Hayward EcoStar SP3400VSP Pump Stalled Error

    Quote Originally Posted by tstex View Post
    Paul,

    I, and many others w this "pump" have felt and continue to feel your pain...how much did you spend on the drive and where did you buy it? There are varying prices here so if anyone can get a better deal, I would think that would help a scared 3400VSP owner some of their pain...
    $475, no shipping, just googled for a online pool company and found a few at this price.
    10 X 20 in ground pebble tec pool 4-5 foot deep, play pool style
    Solar heat supplement, used primarily for therapy.

  19. Back To Top    #19

    Join Date
    Feb 2018
    Location
    Walnut Creek/CA
    Posts
    8

    Re: Hayward EcoStar SP3400VSP Pump Stalled Error

    Ok, here is one for all of us that have the Hayward EcoStar SP3400VSP pump...
    9/2013 Pump installed new when we had our pool PebbleTec Plus and all new pumps & filter after 17 years, but we still have our original heater!
    11/02/2015 (Stalled) Controller replaced under warranty (they told me it got wet and to cover when I clean the filter that sets 24Ē away. Ok, no problem, but what about the rain, wonít that cause a problem?)
    2/03/2018 Stalled again. (No rain in the last 3 weeks) Hayward said that it could be the Controller again or it could be the Driver. They will pay for the parts that are replaced, but I have to pay the repair labor. Est. $100. Ok, not too bad, I just would have thought it would have had a life-time like the Pentair pump did.(it was still running after 17 years)
    When I was talking to Hayward today, I told them that I had a Pentair pump and never had a problem with it in 17 years, so whatís up with their pump? (He didnít answer me) Unfortunately, the Pentair will not work in the ProLogic system otherwise I would switch it out.
    I will let you know what happens when they replace the parts...
    18k Gallon In-ground pool/spa Pebble Tec Plus w/waterfall, Hayward ProLogic Controller-16 plus extension, Hayward EcoStar SP3400VSP, Hayward TriStar, Hayward Booster, Polaris 380 Black Max Pool Sweep, Pentair Clean-N-Clear Plus 420 Filter, Pentair Rainbow 320 Chlorinator Feeder, Paramount Para Level Auto Water Leveler, Pentair Purex Triton MiniMax 400 Heater (21 yrs), (7) 4x12 solar panels (21yrs).

  20. Back To Top    #20

    Join Date
    Feb 2018
    Location
    Walnut Creek/CA
    Posts
    8

    Re: Hayward EcoStar SP3400VSP Pump Stalled Error

    Just a FYI, that a Pentair pump will not work with a AquaLink RS8 Controller system...
    18k Gallon In-ground pool/spa Pebble Tec Plus w/waterfall, Hayward ProLogic Controller-16 plus extension, Hayward EcoStar SP3400VSP, Hayward TriStar, Hayward Booster, Polaris 380 Black Max Pool Sweep, Pentair Clean-N-Clear Plus 420 Filter, Pentair Rainbow 320 Chlorinator Feeder, Paramount Para Level Auto Water Leveler, Pentair Purex Triton MiniMax 400 Heater (21 yrs), (7) 4x12 solar panels (21yrs).

Page 1 of 2 12 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •