I just got my new pool install and I have a Hayward Aquaconnect router. I got all the wat through step 4, called tech support and they said skip step 5...now on step 6 and the Aquaconnect web is not taking my mac address... I've checked it multiple times for accuracy, I know it is case sensitive, I have also pinged mypool(with last 3 digits of mac address) and I get time outs, but it recognizes the IP address... Lastly, I did a reset on my network router and tried again to ping with same results. I am working during the day and Hayward is closed when I'm not working... the brief few minutes I spent on the phone with a tech today was not helpful, nor did they seem very willing to help.
Anyone here have similar issues that can give me some tips here... Appreciate in advance!!
Anyone here have similar issues that can give me some tips here... Appreciate in advance!!