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Thanks. Hope that isn't the problem!

Thanks very much. The filter has glass beads not sand which cost a lot more but was told it would never need replacing.

Test strip from aquacheck 7. Maybe i misread don't really want to use another strip. As i say the pool looks clear but as soon as i vacuum i can see cloudiness coming into the pool via the inlets which shows up against tne clear pool

So with the test kit you would be able to post for us "FC, CC, CYA, PH, TA, and CH". That would be ideal for us to better serve you. Ok i can do that. However the pool water itself is pretty clear. If I run the non overflow pump as usual with 2 inlets down to filter and back then water comes...

I have an infinity pool. The overflow part of this has a tank, filter basket 1 inlet to tank and 1 return to pool and does not go via filter thingy. There is another filter basket with 2 down from pool, into filter thingy and 1 back up. The downs are 1 from base of pool and one from side of pool...

Certainly is! Please pass it on and let it go viral!

Me too. Imagine had I been naive and let them break through walls surrounding pool and replace pipes! Good forums (fora?) such as this one have saved me loads of hassle as well as money. I have recommended you to my pool cleaner should he encounter a problem he can't solve.

Thank you so much Dave J moderator!! My pool cleaner has just turned it around for me and it's working perfectly. He hasn't changed one before so it was a useful exercise for him. Took a couple of minutes only. I could probably have done it but it was nice not to have to. Very best to you, Anne xx

Will do

Brilliant. The arrow was right at the back close to the wall so I had to use a mirror! Still I would have thought maybe the professional might have checked that. Anyway getting it working is the main thing. Thanks you so much for your help. I really do appreciate it.

You are a star my man! (rather sexist of me to asssume you are male!!). You mean "Check" as in stop? What we call non-return? I had thought you meant check as in take a look at. Anyway yes there are 2 as you say and they both have flow arrows on. Trouble is the one beyond the pump has the...

Ah OK will do

Your second sentence is correct. I don't understand what a check valve is? And do you mean have I "removed" them or "moved" them! Thanks for prompt reply Anne xx

Here are a couple of photos. The second shows the general set up with the huge overflow tank on the right and peeking from behind the sand filter is the overflow pump. In the first you can see the overflow pump set up.The red valve tap nearest the tank is closed but when open and pump on water...

No the valve is definitely open. Water swirls around the pump as can be seen through clear lid. Doesn't seem to be pumped anywhere though. Still trying to size the photos

The person who is now cleaning my pool has opened the valve to the pump and water flows in. Turn on the pump and you can see water swirling around the pump. However no water flow s out of the inlets up in the pool. We have 5 inlets. 3 come from the normal circulating through filter pump, the...

I have an infinity pool. It has 2 pumps. One operates as normal taking water from a drain in the base and thingy in the side where you attach the vacuum. I've just had it replaced and glass beads in filter and all is well. The other pump takes water from a huge tank up to the pool and back down...