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Apparently I originally signed in with Google. After signing in that way everything is back. Thank you.

I no longer have any saved data.

I have a thermometer in there to monitor that. Removing the insulation in the summer if needed, would not be a problem.

The techs report sounds like the best news that you could have expected. As far as what they do about it is a different matter. Just remember "The Squeaky wheel gets the grease"

I live in the same area as you in CT and my recently purchased Sundance tub was consuming 12 KW a day at 100F, used daily , 350 gallons. I noticed a ton of heat loss from around the control panel side of the tub and pumps. I insulated that area and found my usage is now down below 10KW a day...

Ironically I just read the same thing in the Sundance (same company) manual this morning. I have my seam over the control panel also. The only thing I can think of is the possibility of steam escaping through that seam and keeping the control panel wet, but its designed to be water resistant so...