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Final fix - it appears I had two issues that were running us in circles. The original Pentair IC40 was intermittent but also the new Apex60 was bad and coincidentally was also giving a low salt indication. I am also confident that the original surge card that had low output voltage didn't help...

My thoughts as well. So I purposely shut down and restarted the system three times and everything is working. Can’t troubleshoot what isn’t broken so I’ll just wait but in the meantime the Apex is getting returned as it has never worked. Appreciate all of your inputs.

Well I may have spoke too soon. Yesterday (Friday) while everything was working I shut everything off. Installed the Apex 60, turned everything on and it still says low salt and the cell will not generate. Reinstalled the Pentair IC40 and it now shows low salt. Decided to take a break and leave...

sounds good. This had many people stumped. I saw in the original post the fix by the pool guy was to install an external cell power center. Cant help but wonder if the $80 card would have been a fix for him as well. When I spoke to Pentair they said it could not be the power supply; they said if...

Jim and AJW Gentlemen we have a fix. I replaced the surge card and immediately checked the output voltage with the cell connected and got 36VDC. In the time it took to check the voltage the cell timed in (less than 2 min before it was close to 5 min) all green lights and I am producing chorine...

That doesn't look like fun. I did some F-4 work while I was assigned to the 2952nd CLSS at Hill AFB UT. Also worked F-15, and F-111 during my fist assignment at Eglin AFB FL.

Jim I ordered a new surg card, found one on Amazon that had high reviews for ~$80. It will be here on Wed. I'll post an update on my findings after I get it installed.

Just ordered the card. Found one on Amazon with good ratings for $79. Should be here Wed. Thank you both for your inputs. I will let you know the results once I have it installed. On a separate note , this is the first time I have gotten into the control panel. Learned a lot from this. Also I...

Jim, with the cell connected I probed the back side of the white connector and get 24.8 VDC. I am betting it is the card. I see the pentair number on the card is 521593. Sound right?

Ok gentleman output from the transformer is 31 VAC. I measured it at the AC power input wire (red) at the chlorinator circuitboard (ccctexh cm-1} . Output from the circuitboard is still 27VDC, not 39 VDC as the circuit card states and as you stated. Here are pictures to assist

Thanks Jim, when I read back through the original post that described my issue perfectly I see where the gentleman said his pool guy brought over and installed a separate power supply to run the cell and it them worked. Makes me think that he too had a voltage issue. Regardless I will keep...

Very helpful and thank you for confirming what I have been suspecting . I will do voltage checks tomorrow and let you know what I find. So that I am sure I have this right. With the output voltage to the cell only being 27 VDC it is most likely the problem. Correct?

Also cut the white wire at the flow switch and no change

25,000 gal and runs at 80%

27 VDC at the box with the cell disconnected . I also disconnected the cord from the circuit card ( just to be sure there wasn’t connection issue) and got the same 27 VDC

The IC40 is 4 years old. Installed Jul 2020 which is why I purchased the other cell

low salt is definitely not the problem. Digital tester, salt strip and the local pool store all confirm 3800 ppm. I’ll try cutting the white wire. Understand your thoughts on the new apex being bad but what are the odds that it and the IC 40 having the exact issue. That is why I checked the DC...

Jim when I say the cell is off I mean the cell light is off. Also I could care less about the easy touch displaying the salinity level as I always test it manually. I previously added that just it case it was relevant. The new Apex 60 displays the salinity level on the unit itself, when it...

Jim, thanks for the reply. My problem is that the IC40 does not have a green light. It has a red salt low light, the cell light is off, flow light is green. No chlorine is being generated. I was told the cell was bad so I bought an Apex-60. Connected it and it says low salt. I called Pentair...

I know this is an old thread but what was the final fix? I have the exact same issue. My IC40 had a red salt low light, the easy touch says 0 ppm, salt level is 3860ppm, new flow sensor and temp is at 80 and the ic40 says the same. I bought an aftermarket Apex60 and it also says low salt. I...