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That whole area broke off at a 45 degree angle. Imagine cutting a cube in half diagonally.

It is hard to see exactly what is going on, but you can see where tile installer slapped on some extra grout. Thank you for your reply and let me know if you have other questions.

We have used this site in the past for managing our pool chemicals. In the middle of remodeling our pool and hot tub now and are hoping for some solid advice to avoid getting ripped off. Thanks so much!

We are mid-replastering of our pool. During chip-out the top step of our hot tub was damaged. A huge piece of concrete fell off, reducing the size of step by about 6-8 inches. How should I demand they fix the step before plastering? I am concerned that they will take the easy way out which will...