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The kids and I are looking forward to a full season of the pool this year!

Thanks everyone!!

Thanks everyone for all of your support –you have been so helpful! Can any of you recommend a robot vacuum for my 21 foot round semi inground pool? Now that it set up I need to figure out how to maintain it :)

Hopefully this will be my final note on all of this. Ever since Riken installed the pool I’ve noticed the water level keeps dropping dramatically. So I will top it off using a hose and then the next morning wake up and the water level is well below the pool skimmer. Pools Plus came out...

Thanks for your message – they installed the pool two weeks ago and now I’ve just been waiting for the pool company to install the filter and heat pump. The area around the pool is an absolute mass and the backfill was done very poorly so I’ve had to hire an additional company to work on that...

Oh my god that is hilarious!

Yes when this is all done I really should go online and post some reviews detailing this nightmare.

Update - so the pool company is here now to install the filter and heat pump but told they can't do it because of the way the excavator/installer left the ground (all uneven). They said the excavator/installer would have to come back - I said no freaking way. Thankfully I have a different...

Yeah it was pretty bad. I’ve been self-employed for 13 years and one of the reasons I have stayed in business is that I respect my clients - their referrals have been my only source of additional business. I can’t imagine that this guy will stay in business very long if he treats all of...

I still don’t have a finished pool. I was going to use the installer’s electrician to run the electrical for the filter and heat pump but based on what happened I have decided not to. I reached out to the company who sold me the pool for an electrician - Who I reached out to yesterday but he...

Well instead of rehashing everything I will send you what I have documented and sent to the Better Business Bureau - at least the parts since I last posted. Week of May 13, 2019 At this point, with no indication of a new installation date, I reached out to a number of other local pool...

I ended up purchasing a “Waterbug” submersible pump - it worked great to pump the rainwater out of the tarp until things started falling from the trees and now it gets clogged up while pumping.

That's really what this all comes down to - lack of professionalism and customer service. Good customer service means setting realistic expectations from the beginning. I’m self-employed and if I knew that there was a chance of something causing a delay in my providing services to a client I...

Thanks for your message. Yes, I've been thinking there must be a solution like this that the installer could use (lime, gravel, something else) to dry up the mud rather than waiting 7-10 days for Mother Nature to dry up the hole but the pool seller and installer won't tell me if they can do this...

Thanks for trying ;)

I created a new thread asking if anyone knows of any local installers

I have purchased a 21' Optimum pool that I need installed to a depth where only 12-18" of the pool is sticking up above ground. The hole is dug. Can anyone recommend an installer in Rhode Island who can build/install this pool? Here is a photo of the concept (I will eventually have a deck built...

I've been thinking the same thing. I have paid the installer $1750 to date in excavation costs. I could ask him to cancel the contract (see if he would charge me a penalty) and try to find someone else. I wish your neighbor lived closer! Does he know of any reputable pool installers in Rhode Island?

Thank you!

Thanks – that is helpful advice. I just met with the company who sold me the pool and they said if the water level doesn’t come down by end of day tomorrow then I might have a ground water issue that will require a diversion system. If it is simply an issue of rainwater they instructed me to...

I don’t feel as though I’m overreacting – a pool is a huge investment and I was told certain things in the beginning by the pool company that sold me the pool and the installer and now I’m stuck with a giant hole in my yard and potentially the wrong pool to put in it .With regards to the pool...

That is how he has left the hole - He said he could not install it with the current water and mud. Originally he said he would come back and even out the hole and put in a gravel base before he installed the pool.

Neither the company that sold me the pool or the installer brought this up as a potential issue. There is no other place to install the pool in my yard - I don’t even know if I have the option of returning the pool to the company from which I purchased it. And then I’m out thousands of dollars...

I won’t bother to recap my entire experience to date but here is a summary. I ended up purchasing a 21 foot round Optimum pool. The contract was for the pool to be buried with only 6 to 12 inches sticking above ground. The installer dug the hole in late April and the pool has arrived at my...

To save money, I decided on a 21' round Optimum pool, which will be buried part way, with approximately 24" out of the ground. Eventually I want to build a deck around it (see the general idea in the attached photo). But until I get the funds to build the deck, what should I put around the pool...