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Thank you everyone for your feedback! Lonnie, thank you for sharing your experience with me. I wonder if something like that is possible with mine. How old was your pool when you had that done? Kim-I cannot see the prints during the day but if i run my fingers over the area I can feel the...

yes we did tell them we need it in writing that if we do not like the fix that it will not be accepted. So until we get that nothing will happen. They keep reassuring us we will not be able to notice where it was sanded but I am really questioning that. I tried to google it and see if I could...

My pool was completed a few months ago and ever since then we have been going back and forth with the PB about the footprints in our pool they left behind. We tried to get them to just compensate us instead of messing around with it but they would not give us the amount of money we thought...

I have no re tested it because I had to dump it in and left the house 20 mins later. I will test when I get home in a couple hours. My friend sold those systems for his job so knows all about them and how to calibrate. He did tell to disregard the salt reading because he hadn't calibrated it...

No specific reason other than that is what the PB changed it to. I will go ahead and lower it a couple hours. Thanks!

My friend came by and tested my pool. He has a system called waterlink spintouch which he said is a $700 machine (he used to sell them) and is very accurate. It did yield some different results from what the pool store gave me which does make me question them. I will say after I added another...

it is. i will try doing smaller increases from now on. thanks!

Also forgot to list MA strength, it is 31.45%

Also my SWG is usually left on 10% and is run 8 hours a day. Chlorine got low so we turned it up to 20% last week and it shot up to 8 so it is off at the moment.

Thank you everyone! Yes I have posted before about my ph battle. My husband is the one who normally handles the pool in our old house but is busy running a business so I am trying to get the hang of doing it myself. I just added MA myself for the first time a couple days ago. I have always...

The SWG they installed is made for pools up to 40k gallons and our pool is only 5k. Pool is over 2 months old and we can never get the ph under control no matter how much acid we add. ph was 8 and TA around 100 and we added 24 oz yesterday and ph stayed at 8. I am wondering if the SWG being...

ok thanks. not sure I will be able to convince my husband to do that but I will give it a try.

Yes I believe it was bromine. Is there a way to remove it? What will it do to make it more difficult to manage?

I guess what I was trying to say was we managed our pool fine and after 10 years it was still in good condition. Maybe we got lucky before. That is why we are hesitant to change what we do. I did not necessarily want to spend time checking several different chemicals. We used to weekly check...

Is there any other way to get chlorine down other than turning off the percentage to zero? I tried that last time and it did nothing after a few days so that'swhen we added the yellow algae killer. We get zero sunlight on our pool this time of year and the water has been cold which makes the...

Ok so my chlorine was 1 on Monday so I turned it up from 10% to 15% and have not tested it since then because it was so low. I have just been looking at ph the past few days. I took a sample to the pool store because I felt like something had to be off. He told me my chlorine was up to 10 and...

Yes that is strength of our MA. At the moment the only way I can test for TA is at the pool store because I only have a PH and chlorine test. Which is the best test kit I can order that is the most cost effective? Since I am the one dealing with the testing I am just going to go ahead and...

I have wondered if this was possibly what was going on. If this is the case I do not understand how it got so out of control when we have been adding acid on a regular basis from the beginning. My husband handles the MA I do not mess with it. I will tell him about this method and see if he...

It says phenol red indicator solution for ph test. Yes I am adding 5 drops to the right side. We have had a pool prior to this one for 10 years so we know what we are doing which is why we are so confused because we have never experienced this before. We had quite a bit of rain this morning...

Its brand new and I have confirmed what I saw at home by the pool store a few times in the past couple weeks.

So once again we added 24 oz of MA mixed it in with the pool brush and checked it 2 hours later and still the same ph reading which is around 8.2. I really do not understand how 24 oz MA in a 5000 gallon pool does nothing at all. Makes no sense to me. On Saturday when we are home all day we...

I shut off the deck jets and sun shelf bubbler. I have a pool/spa combo so the spa is always trickling over like and infinity edge. I do not know how to stop it from doing that aside from putting it in spa mode which I do not want to do because then the pool returns would not run. They did...

Thanks again!

Is it best to mix the MA with water before putting it in the pool or can we just dump the MA straight into the deep end? In the past we always just put it straight in but the guy at the pool store said we should mix it with water first then dump it in.

Thank you both so much for the helpful input! I have been testing ph on my own but the TA number came from the pool store. Their printout listed 120 as ok. At least now its making sense as to why my ph is not easily coming down. I did not know TA would cause it to be more difficult to...

Ph has been between 8-8.2 the past few times I have tested it. I used phenol red indicator solution and have also had this confirmed at pool store. I know no one here is a fan of the pool store but for now that is what I am doing because it worked for us for 10 years. I will try to convince...

I know I need to get a better test kit. My husband normally has taken care of the pool and he adds all the chemicals, ect. He has been busy with work so I am helping by testing it and letting him know what we need. I do think its time to invest in a better test kit so I will talk to him about...

Ok I updated my signature. Let me know if there is anything else I should add... Additional info: Chlorine-1 CYA-60 TA-120 Pho-100 current pool temp is 62 F I know the amount of MA we are adding is crazy but I am telling you it is doing nothing so the only thing that makes sense to me is to...

My pool is less than two months old and has a SWG so we are constantly battling high ph and we put in 24 oz of MA at a time and ph still does not budge. Pool is only 5100 gallons. How much MA can we add at once? Is it more effective to add a couple cups then wait a couple hours and add more...

Took a sample to pool store today and its showing a level of 20 now for the chlorine. I set swg at 0 two days ago and it just wont go down. Pool store couldn't even give me a ph reading because it was so high. He gave me something that will hopefully get the chlorine to go down. I will...