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I just got an Active 20 and so far I am very disappointed. It moves very slowly and doesn't pick up all the dirt in the pool. I have run 2 cycles today and there are still small pieces of debris all over the pool. This is my 4th or 5th Dolphin and so far it is the absolute worst. My last one was...

I opened my pool 4 weeks ago and have been slamming ever since. I cleaned out the dirt and worms and the water was crystal clear. I balanced the water and and started slamming but I can't seem to get rid of the combined chlorine. When I opened the pool it showed 0 cya which is unusual. Usually I...

I have a Hayward S244T 300lb sand filter and over the winter rats chewed on the drain pipe. There isn't a good seal when I put the cap on so there is a small constant drip. I have tried wrapping the drain pipe with pipe thread tape and also used Rectorseal T plus 2 pipe thread sealant with no...

I pulled my dolphin out of the pool this morning and a plastic piece had broken off of the bottom right side. The plastic on the left side is also cracked and probably getting ready to break. Has anyone see this before and do you know if it can be repaired? My warranty expired 3 months ago.

I backwashed my filter a couple days ago and ever since then water is coming out of the backwash/waste pipe when it is in filter mode. It isn't a huge amount of water but it is enough that I can see that the water level in the pool has gone down a little. I have a 300lb Hayward sand filter...

My single speed pump was getting really noisy so I decided to get a variable speed pump. My electric rates are pretty low but I decided on the VS pump because I wanted something quiet. When I called the PB and made the appt. for the install they told me that a 1hp pump was the largest I could...

I just bought a Dolphin Z5 and I was wondering if anyone can give me an idea of how long the cartridge filters will last before they need to be replaced. I typically run my pool cleaner every day and I know the filters have to be rinsed off after each cycle. This is my third Dolphin and my...

I have a fiberglass pool and I would like to remove the light permanently. Does anyone know if there is an easy way to remove the light and maybe seal up the hole? I'm not handy so I will have to hire someone to do it and I don't want to spend a fortune if I can avoid it.

I opened my pool 3 weeks ago and there was a little algae but the water was clear. I adjusted the PH, Alk, calcium and CYA was about 40. I cleaned up the pool and started slamming it. The day after opening the pool was crystal clear and sparkly but I was getting CC levels between 1.0 and 1.5...

I just opened my pool and found that there is now a round crack on the top step of the pool and it is about 3/4" to 1" in diameter. Does anyone have any ideas on how to fix this?

I had a pool party about 10 days ago and the water turned a little green and cloudy. I started shocking and the water turned clear overnight but the pool was consuming massive amounts of chlorine. Pulled out the pool light and there was black nasty stuff back there that I cleaned out. I have...

My pool light is held in by a light wedge and I would like to clean behind the light. Does anyone know how to get the light out of the niche and once I get it out how do I get it back in? Years ago when I was using baquacil water mold grew behind the light. I haven't had any problems since...