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A couple of years ago we had a fiberglass pool installed (a san juan pool) and the pool company we hired to install it was a complete disaster. They messed up the concrete (where it dipped and held water) smeared glue all over the pool that turned yellow, the pool leaked (which we found out was...

2 years ago we had a fiberglass pool installed by a horrible contractor. He was the only one that does fiberglass pools around our area and had good reviews online (which now I am pretty sure are all fake). There were constant problems with the installation and things not being done properly...

Re:  Nightmare pool install, need advice.. Thanks for the feedback. I called San Juan Fiberglass pools about the hollow sounds and they asked me who my installer was, my name and all the info and had their regional distributor for our area call me. The guy told me that hollow sounds...

Wow, your pool deck looks great!... bums me out even more about mine, it just looks so bad. The coping is terrible and now they poured two new pieces that look like a patch. The problem was we hired a pool company to install the pool and he subcontracts out the job so we didn't get to vet the...

Re: Nightmare pool install, need advice.. Yes, I was home when they backfilled. They used sand and pea gravel on the very bottom (I was not aware that sand was used until my husband recently told me which I was very unhappy with but he said they only used a little bit of sand and then pea...

Re: Nightmare pool install, need advice.. Here are some photos of the bad coping (malformed/chunks missing)... the bad skimmer area (which was removed and they plan on repouring today and the last photo is of the area that is holding water that they don't plan on fixing.. . The photos below...

Re: Nightmare pool install, need advice.. We are still in the process of having our fiberglass pool put in by our pool builder and it has been one disaster after another. *Backstory- I'm not sure about our pool builder. He subcontracted out the pool installation and so far everything has been...

That's what I thought...ugh, it's one thing after another. I appreciate your reply and suggestion, I will try and get a sample to the pool store to check the copper levels. In the meantime it looks like we will have to backwash and refill. Do you think it is safe to swim in the meantime? I have...

Re: Nightmare pool install, need advice.. Thank you for your helpful comments. The pool apparently was bonded correctly as it had the steel (fence like structure) around the pool with copper wire going through it that the inspector from our town had to approve before they poured concrete. They...

We had a new fiberglass pool installed and due to concrete dust and dirt etc getting into the pool it started growing algae shortly after, our PB came out and said he had a great new "natural" product that is a mineral cartridge that eliminates algae. I prefer natural treatments but like to...

Re: Nightmare pool install, need advice.. *Update- The PB is refusing to remove any of the concrete (not even the really bad areas) and is saying that he will only apply a deck coat and that is basically my only option. :grrrr:

Re: Nightmare pool install, need advice.. Thank you but sadly it has been disaster after disaster so we haven't gotten to enjoy the pool as of yet.:(

Re: Nightmare pool install, need advice.. *Update. I texted the pool guy yesterday told him to call me BEFORE removing forms and coping around pool and got no response, then last night at 9pm concrete guys show up to remove forms and cut control joints (in the dark, concrete was poured on...

Re: Nightmare pool install, need advice.. well just when I thought things couldn't look worse. I texted the PB today to ask him to give me a call so we can discuss the concrete prior to sending someone out to remove the pool forms/coping the next day. He never responded but the concrete guys...

Re: Nightmare pool install, need advice.. Do you know if expansion joints are still needed if they used fiber concrete? Also the PB mentioned he would come out and cut joints, is that a good solution? I know that is what he is going to push for.

Re: Nightmare pool install, need advice.. I do believe the truck sat waiting for about 30-45 min. When the actual concrete guys got here to do the concrete they took off at break neck speed likely due to it already drying. I do not have a copy of the ticket as they likely gave it to the PB...

Re: Nightmare pool install, need advice.. Thank you for your very helpful reply, I appreciate it. This was honestly like a circus. We payed for the majority of the pool but we have not payed for the concrete as of yet (or the additional sq footage we added on). Our PB has not been back to our...

Re: Nightmare pool install, need advice.. Nope, no deck drains and no joints at all. They never even measured to make sure the concrete slopes away from the house etc so I don't have a lot of confidence on how this thing is going to hold up :/ I am just not sure what I should say or request...

Re: Nightmare pool install, need advice.. Thanks Kim :) - - - Updated - - - Also, We just noticed while the kids were out swimming that the water from the pool is pooling toward the house and not away from it. The concrete was supposed to lean/drain away from the house. Here are some pics.....

Re: Nightmare pool install, need advice.. They finished pouring last night at around 7pm. I would be ok with it if it lightens up but at this point it is a dark line that is obvious since there are no other lines around the pool. Would the cold cutting joints fix the way the line looks? He...

Re: Nightmare pool install, need advice.. I know nothing about concrete but they poured straight around the pool without any cuts at all, so I am assuming there are no control joints.

Hey everyone, I am new here, I'm not sure this is the correct spot for my question but I am looking for advice. We hired a pool company to install our fiberglass pool and have had a semi lackluster experience from the go, starting with being told it takes an approx 10 days dig to swim ( he said...