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When you say you cleaned the tub please explain exactly what you cleaned? Did you clean the plumbing lines and jets with a purge product?

I would recommend our spray cleaner for that job. It is specially formulated for gunk above the waterline.

Add extra sanitizer ( chlorine or bromine), just a small amount will do similar to a typical dose or two, purge for 30 minutes. Wipe away sticky gunk. Add 1/2 additional Ahh-Some dose. Run for another 30:minutes. Wipe away any dislodged gunk. Shut the tub off. Wait 3-4 hours and adda 1/4...

We have old fashioned values. We answer every phone call and will spend whatever time it takes to get you taken care of. We have over 60 years of experience in the industry and are still learning.

Yes, use 20% more of the product and let the purge continue for 45 minutes instead of the 20-25 minutes. It works for sure.

You performed a very complete purge.

Phonedave: You have it mastered!

Salt, (sodium chloride) increases the surface tension of water. Aqua Clarity reduces surface tension in water as molecules in the cleaner work to break up the molecules in water. Aqua Clarity is a surface cleaning agent with additional properties that scour and clean as well as clarify...

Aqua Clarity will not affect your headrests. Using AC on a weekly basis will usually be all you will need for keeping the filters in good shape. Be sure to remove and hose them off every week or two. I would not worry about a filter cleaner right now. AC will be your 24/7 security guard to...

Fairly common: Why is water cloudy when jets are running and a minute or so after turning the jets off? When water is oversaturated with gasses from air and has tiny bubbles in it, then it will look cloudy since the very tiny bubbles refract and internally reflect light such that they make it...

Hello WaterDog5: Your images, even the one with still water, tell me that your tub has bio-contaminants in the water or on the shell itself. For now, in an effort to eliminate biofilms as the culprit, PURGE your plumbing with Ahh-Some Gel. Follow the instructions and do a second purge using...

When you did the November Ahh-Some Purge how much released sticky gunk did it produce? Did you purge again for a second time to see if all the bio-contaminants were expelled? Did you add the filters in the water when purging?

The chlorine level will drop. Ideally, remove the cover to allow for more dissipation. Many manufacturers caution against bleach. Manufacturers are trying to help their dealers sell more of the expensive maintenance chemicals. Bleach will not harm your swim spa. Millions of hot tub owners...

Not to worry. High CYA levels are very common in hot tubs and swim spas. For now, until you can drain some of the water and refill, maintain the free chlorine at a higher level, say between 3-5 ppm. High cyanuric levels simply means that the chlorine works more slowly in oxidizing and...

Thank you for your kind words. Hot Tub Serum is an unbelievable product. I am absolutely positive that you have never had a user stop buying it. Keep up the good work.

I will always give you my honest advice. My postings and answers are not provided to push or sell our products. I am an old industry veteran who wants to help you enjoy the water in your pool or hot tub.

Our Ahh-Some purge products, (gel or liquid), will not affect the wood color or tone in any way. Cedar tubs are notorious for mold or biofilms to attach to the crevices between the staves or other areas where the water turbulence is at a minimum. Your advice to that owner will solve their problem.

Lets hope there is very little release. If so, hats off to the previous maintenance person.

Good Morning bedelliott: Add the 4 level teaspoons of the Ahh-Some Gel to the filled and heated hot tub for the initial dose. Be sure to remove the filter cartridge(s) and any headrests prior to adding the gel. Run the high jets and open all air venturis to allow for maximum turbulence. Let...

Yes, we manufacture both brand names.

Gebo: Thank you for the kind words regarding our products. I would bet that you never have water maintenance issues no matter how much use your hot tub. Because you are using our Aqua Clarity weekly, not only does your water stay sparkling clear but you are never allowing biofilms to attach to...

Don't feel too bad because you didn't purge the new hot tub. 85% of new hot tub owners don't even know about purging the plumbing let alone doing it. You need to be careful as you live in an area where freezing takes place. JoyfulNoise is giving you the right advice. Be sure to chemically...

Andy, you can use that product for the purge but you need to add 8 ounces to do the job. 2 ounces of that in a 330 gallon hot tub will release a minimum amount of biofilms.

Residual Biofilm. Nothing to worry about Providing you always have sufficient sanitizer present in the water. Purge it again in the early Spring when your temperatures are above freezing. Enjoy the tub over the Winter Season. It's the best time of the year for soaking.

it sounds like you have our Jetted Bath cleaner for bathtubs. That is what is recommended for those vessels but they hold under 70 gallons of water. Your hot tub is 330 gallons. Does the bottle say Jetted Bath Cleaner?

Hi Andy; Did you use 2 ounces of the Blue Ahh-Some Gel or our liquid product? If you used the gel and added 2 ounces in your size hot tub the foam would be ginormous. It must have been the liquid. If it was, you needed to add more than the 2 ounces to do the job.

Thats what the Fix a leak does. In many cases it stops it.

Marlig used to make a product called "fix a leak". I met these people over 40 years ago at a show. I have recommended this to many pool owners over the years. Sounds like a gimmick but it does solve many leak situations. It may still be available. It is also inexpensive and may work for you...

Your call. Based on the fact that you recently completed a purge with very little biofilms I don't really think that another purge is called for. However, you had much discoloration on your cleaning pad which indicates that some of the gunk stuck to your acrylic.

My recommendation is to add 1/2 Level Teaspoon of Ahh-Some gel to the tub now. This is just a pinch or so. You won't have to drain the tub after this providing you get zero or very little release. It will foam slightly and you can soak in the tub tomorrow without draining it. Lets see if the...