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    Freeze protection mode

    We are starting to get into cold nights and the pool and spa are kicking in to freeze protect mode. We have had the pool for about 10 years and I've never noticed the blower coming on during this mode. Could be just that: I've just not noticed before. Also, the light comes on in the spa...
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    New booster pump or new cleaner?

    My booster pump is on its last leg, making an awful noise on startup sounds like bearings are going out. Question: do I buy a new booster pump or should I switch to the Polaris 360 that doesn't use a booster pump? Thoughts? Recommendations? Thanks
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    Ultra pure ozone generator not working

    Went out today and noticed that my pool was green, yuck! Went over to the equipment and the little ball that usually bounces up and down in the tube on the ultra pure box wasn't moving and will not move. The equipment is about 5 years old, is this a typical lifespan? Is there anything I can...
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    Pump motor replacement question

    My pump motor is in the process of dying, quickly. I thought my neighbors were doing some serious construction but unfortunately The noise was my pump. The pool guy was out recently and said the bearings are going out, but now it looks like I need a new motor. I have a northstar 2 hp...
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    Pump running, de in pump basket, water not flowing

    I had my de filter cleaned about a month ago. Was terribly unimpressed with the guy that did it, though I like the company he works for and have had no problem with them. He turned off the gas on our heater and neglected to turn it back on and broke a handle off on our equipment. Complained...
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    Water not circulating

    My pool was working fine, went out and cleaned the skimmers and the basket by the pump, all of these were super full! Went to turn the filter back on, it kicked on but the water is not circulating in the pool, nothing. I get a message on the board that says flow switch no flow, is this the...
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    Pump humming; not turning

    Split from the pump-humming-not-turning topic. Bama I am having the same problem, pump hums won't turn on. Questions: i have a northstar 2hp pump, how do I spin the impeller? Do I take the lid off of the basket area when the pump is on? I cannot get the cover off of the motor to check the...
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    H400 Hayward heater "if" error code after board replacemt

    I was getting a CE code on my hayward heater which I looked up and saw that it would either be the ignition or display board. I first replaced the display board; still getting CE code. Replaced ignition board and the CE code went off. Now I am getting an IF code on the heater. I will...
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    Polaris 380 not picking up

    We have a polaris 380 for our inground pool, 28k gallon. The cleaner is about 4.5 years old and recently has not been picking stuff up from the pool bottom. I have counted the rpm's as suggested and they are low, but I cannot figure out how to change them so the rpms increase. I have pulled...
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    Saltwater pool, can't get rid of algae

    I have a 25,000 gallon saltwater pool with a de filter. I live in Texas and the days are getting really warm (85-90 degrees), which is probably exacerbating the algae problem. My husband also uses the spa twice a day, which my pool company told me burns off the chemicals. I am fighting a...