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I've been struggling with what I think is pine tree sap in our pool for a while now. The filter can't seem to get it out so I've gone through 2 bottles of floc, waiting 24 hours after each one and vacumming to waste. Each one helped, but once the gunk on the bottom is stirred up with the...

Over the last two weeks we started to lose chlorine in the pool. We have a floating chlorinator that had been keeping the chlorine level around 5, and I've been testing daily and weekly. Two weeks ago our pool turned milky overnight and the chlorine dropped to 0. I was able to clear up the...

Since we cleaned up our swamp about a month ago, we've had perfectly balanced, crystal clear water. I did a full test 3 days ago and all the numbers were in range. Daily pH and chlorine tests on Wednesday showed 7.5 and 6ppm. We woke up this morning to a completely opaque, milky white pool...

I just wanted to send a big 'Thank You' to this board. A little over 2 weeks ago, in a new house as new pool owners, we opened our pool to a flooded muddy mess. We didn't know the first thing about pool maintenance, let alone something as challenging as cleaning up a swamp. We spent the first...

Ok, this is going to be a stupid question, but where is the pilot? We're trying to start it for the first time (new house so never used the heater before). Following instructions but not seeing a pilot light anywhere. I assume I would notice it once it was lit, but I can't even find it.

We've been trying to clean up a badly flooded pool for the last two weeks. This morning, after another vacuuming session we restarted the pump. A few hours later I stopped the pump to check for debris in the baskets, and as the pump stopped, a bunch of dirty water shot up from the skimmer...

I'm in a new house with a new pool that flooded and the bottom is covered in leaves. We've been vacuuming with the a regular skimmer attached vacuum but there is just too much gunk and the basket fills up in a minute or two. I've been reading various forums and it sounds like a Hammerhead or a...

Hi everyone, We recently moved to a new home with a pool and the day before opening it flooded due to really bad storms. A lot of mud and debris got in the pool and it was murky brown when we opened it. Since then, we've been taking water samples to a nearby pool store to try to get the pool...