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Okay. I'll doublecheck.

I think that may technically just mean from the valve itself and not really mean orientation. I'm not sure if that means a straight line in/out from the heater.

Does ANSIZ223.1 dictate how close a gas line can be next to the vent on a pool heater? A customer just sent me this picture wondering if the gas line is too close to the vent. My tech is telling me since the vent mostly vents upward, the gas line is fine and that code just indicates they can't...

Hey, it worked! So yes, my tech had indicated he had tried both positions, but maybe something about the sequence, or selecting spa for the 2 wire remote and pool on the mode or vice versa... But I sent another guy out there and walked him through it and it worked. Thanks for making me that much...

So block A on the heater goes to the pentair board, correct? What remote connection is attaching to the side of the heater? Edit: I just called hayward tech support. They said the side connections in this use case are irrelevant. Their only other suggestion, based on what I could share, was to...

Yes, currently it's on spa, but our tech did try the pool connection as well. The heater would fire up when manually controlled, but in bypass mode, it wouldn't fire up.

Having trouble getting a Hayward Heater to connect to Pentair EasyTouch Panel for a client. See pics for how it is currently wired. As far as I can tell, it's a 24V connection on the heater board and 18V(?) on the pentair side, though it's connected to the heater port on the pentair panel. I...

Have a customer with an existing mastertemp 400HD and is interested in swapping out for the HDF400. It looks like the HDF400 includes some PVC pieces to allow it to drop into place for a mastertemp 400, which I would hope means it doesn't require any plumbing modifications, more or less. Any...

Thanks. I’ll check it out.

Was sent this by the customer, but still haven’t been up there

I’ll be heading over there at noon mountain time today. I’ve read through all the intellicenter installation/set up guides as well as the TFP guides last night and this morning. I’ll check that first thing and have the USB update ready.

Oh, it’s a mastertemp 400 natural gas.

I’ll look when I am there tomorrow. Serious about a consultation fee while I’m there. :-)

I’ve posted some chemistry questions here but first intellicenter question. I’m a new owner of a pool and spa business and learning every day, but still a ton to learn. One of my techs installed an intellicenter upgrade to an easy touch panel, and at the same time, replaced a manifold on a...

Remind me how long the sulfamic acid needs to remain in circulation. Due to the cold temperatures, yes, we'd have to drain the equipment if it isn't circulating at all.

Following up on this post. I’m curious how big of a difference temperature makes in an acid wash. We replaced the heater for them and balanced the water. Something seems to have oxidized the copper staining after draining and filling. Customer is complaining the copper staining is turning...

So here is what I think happened. Visit 1 - we refilled the in-ground spa. TA was very high, 180-200, and acid demand reagent was requiring 50+ drops to bring pH into range. I added a few pounds of pH minus but pH wasn't dropping much, but I instruct client on testing pH and adding acid and...

We just drained and filled it for him. Previous maintenance group had let the water really go to pot. So yeah, it probably is, but reluctant to tell him we need to start over again... It's a larger spa, 1500 gallons or so. I don't mind investing the time into it. Builds the relationship, and...

I think I’ve figured it out. He has a pool spa combo and whoever shut the pool down didn’t adjust the programming, so in pool mode it was still circulating the spa and running the swcg at 100%. So chlorine was through the roof. Yesterday there was still a low salt light on but maybe it was still...

How quickly does H2O2 neutralize chlorine?

Thank you so much.

Good idea. As a follow up, I think he was mistakenly adding chlorine instead of acid, which is why the pH has remained unchanged and I was getting the blue TA result. I brought it back to the office and tested with fresh reagents and tested a 10 ml sample and just added 0871 til it went clear...

I brought a sample home and tested ina clean jar here. Using the DPD method, I read 0 ppm chlorine (I get a pink color that disappears as soon as I invert). Using FAS-DPD, I get a pink color after adding 0870 but then no amount of 0871 can make it go clear. So maybe one of those two reagents are...

This test kit mostly sits in the office, so I still doubt the reagents are bad. Yes, using 0870. No discoloring there. I've intermittently tested other water, and get the normal "green" TA color in other spots. But yeah, very weird I'm getting the blue TA color with no chlorine present. He has a...

I'm now a proud gold member!!

Just refilled an in-ground spa for a customer. Upon filling, the TA was very high. I tested 180 TA initially with a pH above 8 and requiring upwards of 50 drops of acid demand to bring it down. I left my test kit with the client who was regularly adding acid to bring it down (thought I don't...

That's a really good question re pH reading, LOL. Hadn't stopped to think of that... I'll have to follow up with the tech why they wrote that down. The things we don't always think off... We'll look at the filter cartridge next time we're up there.

We read 6.0 pH and TA of 40 on 11/4 and 6.4 pH and TA of 40 again on 11/18. I'm just guessing it's the Trichlor that is lowering it. But I spent time with them yesterday instructing them on using liquid chlorine moving forward, so hopefully we've permanently removed that variable from their...