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Hello @fnhanks , [email protected] is a no-reply email address, so I'm sorry that I haven't been receiving your emails. I'm happy to help you - send me a PM with your order number or send me an email at [email protected] and I can get your kit out ASAP. Yes, the Smart Stirs have been held...

We welcome topics such as this one that obey our forum rules while discussing and reviewing pool products. We also encourage users to ask their fellow TFP community members what products they use and stand by, whether via PM or in a thread of their own. Threads like these get plenty of Google...

Hi Pattie, One explanation I could think of is technique. Are you holding both dropper bottles completely vertically and allowing the drops to form and fall naturally off the tip with minimal squeezing of the bottle? The date on the R-0871 currently being sold at TFT is best by 9/24. There...

I've already helped Keith @keithpgdrb via email but for anyone else who may find this thread in the future and say, "Hey, my pH meter kind of behaves like this!" This is not normal! I don't believe that it's truly light sensitive but something is definitely defective with the meter and for that...

Hello, We don't sell on eBay or Amazon as that removes our ability to handle customer service personally. When you buy a TF test kit, part of what you are paying for is the personalized customer service in addition to the supplies themselves. We are pool owners as well who have been through many...

Hi @RockyTopPool , I'm fairly sure I've already emailed you back, but if not please reply here and I'll get you taken care of. Apologies for the error! Nate @ TFT

This sounds like a defect in your meter, rather than the intended operation. The meter is obviously not meant to be sensitive to light, nor should it drop rapidly upon repeat tests. Can you upload a video to youtube and post it here, or send it to me at [email protected] please? Reach out to...

You elected to wait until the Smart Stirs arrive before receiving your kit. If you have changed your mind, just let me know. Thank you! Nate

Hadn't checked in on Monte in a while and just wanted to say great job to you and all involved. Your pool looks great and I hope you feel TFP has armed you with the knowledge you need to succeed! :lovetfp: :paddle:

Hello! Send me your order number via email at [email protected] and I would be happy to follow up. Nate @ TFT

Hi all, Thanks to the fervent support of the TFP community, we have met our $10,000 goal! We appreciate all the users in this thread hyping the campaign and sharing warm and fuzzy TFP anecdotes. Completion of this campaign reminds us that TFP is a resource that people can trust with their pool...

As of 11:00 EST today, we've raised $5,700 towards our goal of $10,000. The passion for TFP is palpable in this thread! Sarah and I are very proud of this community. Not only do we have a strong portfolio of resources for handling all things pool and spa, we also have incredible users who...

@Skenn81 Send us an email with your order number when you do. I'm happy to include a free spoon for a loyal customer. Nate @ TFT

@jesse-99 holding us accountable! So far his is the only Smart Stir that truly died, at least so far.... 🤞 @mrjetson707 hopefully leaving the batteries out will solve your issue.

Quoting because this is a new trick I’ve found that works. Leave the batteries out overnight and then email us if it doesn’t work.

Hi all, Thanks to the fervent support of the TFP community, we have met our $10,000 goal! We appreciate all the users in this thread hyping the campaign and sharing warm and fuzzy TFP anecdotes. Completion of this campaign reminds us that TFP is a resource that people can trust with their pool...

@Jake&Clan Email us at [email protected] and we can help you out!

This doesn’t sound like our reagents, but if it is, @loudgonzo please PM us with your order number.

No closeup of tiles but updated op with a pic. Will get closeup when I’m back home.

Pool area/tile

Hello folks, We have a ~42k gallon vinyl pool but my question doesn’t really pertain to the pool as opposed to the tiles around it. They are exceedingly slippery and after my 15 month old slipped and gave herself a nice bump on the head yesterday, it has become obvious that we need to do...

@koffey from what I understand, reshipment services like Shippsy are affordable enough that I have Canadian customers use them every year for refills. Have you looked into these?

Hi Mark, According to the tracking info your kit is out for delivery today! Your order was placed 6/4 (Sunday), shipped 6/5. Good luck with your pool. The fine folks here can and will guide you through even the most hair-raising problems. Nate @ TFtestkits.net

Hi Klutz, Sorry to see that you are having issues with a couple of our bottles. Let me know if swapping the tips works. All the bottles in question use the same tip, so they are all swappable. Tip defects are exceedingly rare but they can happen. Perhaps there is a non-obvious defect in the...

@montek I want to reiterate - for the blue scoop, hold the paddle end and scoop with the tiny rounded end. Good luck!!!

Don, Your order was from March of 2022 and the defective lot I recently received from Taylor Technologies was purchased in February 2023. As you told me, you had already thrown the strips away and could not supply any pictures of your strips. Additionally, your purchase no longer qualified for...

Well here I am, with my tail between my legs. @jesse-99 has managed to find the only Smart Stir that has actually failed to power on after returning it to me. I'm looking forward to investigating further but for now I've replaced his. I'll report back to this thread if I find anything...