I just got a reply from Fluidra support via LinkedIn. They said everything should be back online now. I was able to reset my password and login to my system from my phone. I'm not at my house to verify it's working yet, but I can at least login now. They asked me to send them a note when I get home to verify it's all back online.
Aqualink down?
- Thread starter MSchutzer
- Start date
I’m still down here in San Antonio. Nothing is working, not even via the control panel outside.
They're terrible. It's gotta be two guys in a garage developing and/or supporting this app. I'm still down and it's Sunday now. Lame.
I also emailed. Never heard back.
I couldn't reset password - never got an email. I'll say again, just because... SUPER LAME.
** Update 2:37PM PT - website and app both up for me now. **
treimche
Well-known member
- Nov 8, 2023
- 51
- Pool Size
- 13000
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- Jandy Truclear / Ei
If your control panel on the box isn't working, that shouldn't be app related should it? I'm still new to this stuff but it doesn't make much sense that the app/web being down would make your manual controls inoperable.
Here in FL my iAqualink app started working again last night and has been fine since.
Sunday night update, I got the control panel up and the App working. I turned off all three pool breakers and when everything came back up the control panel lights were operating.
I tried the App and it was working as well.
Then I went to the web interface to set the schedule and everything went down again.
So this time I turned off the breakers and rebooted everything again. That brought the control panel and App up again. So I was able to turn on the cleaner for the first time since Friday.
After the robot runs overnight I’ll give the web interface a try again and see if it kills everything again.
I realize I saw this behavior Saturday when the system came up around 4pm. I went to the web interface then and things went down again and have been down since then.
I mentioned earlier that my iAqua system had just been installed when the system went down for everyone. So at that time nothing had been scheduled. That’s why I kept returning to the Web Interface.
At least I’ve got the cleaner running now. We have a lot of trees and really need it!
I tried the App and it was working as well.
Then I went to the web interface to set the schedule and everything went down again.
So this time I turned off the breakers and rebooted everything again. That brought the control panel and App up again. So I was able to turn on the cleaner for the first time since Friday.
After the robot runs overnight I’ll give the web interface a try again and see if it kills everything again.
I realize I saw this behavior Saturday when the system came up around 4pm. I went to the web interface then and things went down again and have been down since then.
I mentioned earlier that my iAqua system had just been installed when the system went down for everyone. So at that time nothing had been scheduled. That’s why I kept returning to the Web Interface.
At least I’ve got the cleaner running now. We have a lot of trees and really need it!
It’s Monday morning and the App was still up, but when I launched the web interface BOOM everything went down again.
At least I know how to get the Control Panel and the App working again by resetting the breakers.
Time to call my pool company? Or is this still a Zodiac server issue?
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