Intellicenter app problem

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StLDave

0
Oct 20, 2018
7
Affton/MO
I have an Intelecenter that was working just fine with the Intelecenter 2 app. Pentair indicated this was being replaced with the Pool App. I expected a seamless transition to the new app. Instead I get these two screens. going to the Connect via Local Network, gets me to the second screen. Why I would need to connect my mobile device to my WiFi makes no sense, but I have tried. I looked up my IP on the Intelecenter and put it in. No passcode should be required. I get an error code. I put in the IP on my phone for my home network, still no go.

Any thoughts for this simple change? I am missing something and it is driving me nuts!
 

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What model WiFi network does your house have!

Is it a mesh network?

It is saying your IntelliCenter is on a different subnet then your phone.

What is the IP address and subnet mask for your IntelliCenter and phone?
 
Again, I made zero changes to any home network. Is there some network reconnect I can use? Looks like the pool is not on my home network?

I have a eero mesh. One the base unit for my pool the green light is on, nothing seems to be blinking. Unplugged that and not impact on reboot.

Pool IP is 192.168.4.196, my WiFi shows 192.168.5.28
 
StLDave said:
Again, I made zero changes to any home network. Is there some network reconnect I can use? Looks like the pool is not on my home network?

I have a eero mesh. One the base unit for my pool the green light is on, nothing seems to be blinking. Unplugged that and not impact on reboot.

Pool IP is 192.168.4.196, my WiFi shows 192.168.5.28
Click to expand...
Eero mesh is part of your problem.

192.168.4.XXX can be a different subnet then 192.168.5.XXX

What is the subnet mask in your phone and pool panel?

Subnets are the way TCP/IP separates traffic on a network.

What are the DHCP settings for your network? If you do not know, then you need to speak to whoever setup your Eero system.
 
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