- Jun 1, 2023
- 157
- Pool Size
- 22000
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- Pentair Intellichlor IC-60
So we are about 2 months in to owning a brand new pool, just converted to salt not long ago. Pump stopped working the other nigh, and prior to that we had received a couple of the email alerts saying that the communications cable was not communicating between the pump and the Intellicenter. We checked all connections, and they were secure and good. Power connections to the pump are good. We had an electrician out today before the PB comes back out tomorrow, just to check and verify that we had good power all the way to the pump, which we do.
My wife had called Pentair on Friday (this all happened Friday), and the guy on the phone immediately said it sounds like a bad drive, which he said has been an issue, and he started the warranty process right then without even verifying what it was. At that point we had not even checked the power. He assigned a ticket and another pool company, and we talked to them and they were confused as well. Our PB called and said they were looking into all this today, and talking with their Pentair rep, and they seem to think it's something else, but have not said what. I guess my question at this point is, has anyone here experienced this? None of the lights for power come on at the pump itself, but the electrician verified the power to it today. I'm really surprised that the pump went out that quick. The PB is sending a guy out in the morning to replace something, but they have not said what.
My wife had called Pentair on Friday (this all happened Friday), and the guy on the phone immediately said it sounds like a bad drive, which he said has been an issue, and he started the warranty process right then without even verifying what it was. At that point we had not even checked the power. He assigned a ticket and another pool company, and we talked to them and they were confused as well. Our PB called and said they were looking into all this today, and talking with their Pentair rep, and they seem to think it's something else, but have not said what. I guess my question at this point is, has anyone here experienced this? None of the lights for power come on at the pump itself, but the electrician verified the power to it today. I'm really surprised that the pump went out that quick. The PB is sending a guy out in the morning to replace something, but they have not said what.
