New Max-E-Therm 400 won't fire up

What is the input voltage?

Usually a new heater with an AFS problem is a 120 volt input with a 230 volt plug installed.

The heater comes with the 240 volt plug installed.

Note: Do Not change the plug without being 100% sure.

If you install the 120 volt plug with 230 volt supply, you can destroy the heater.


View attachment 471322

Looks just like this pic with the 120V plug loose in there.
Just opened my old heater and the loose plug is the 240, so it must have been running on 120. Where do I test to verify that I have the feed set up as 120 so I can change the plugs without destroying it? The power supply on the old was a red and a blck wire and a ground, so I figured it was 220 like the pool pump motor.
 
What breaker goes to the heater?

Can you check the voltage with a multimeter where it connects to the heater?

Where does the power come from?
Thanks, James. I should be able to figure out what the supply is. The breaker box is outside near the heater. There are two single breakers side by side, but the heater may only be on one. The other may be pool lights. It may be that only one breaker supplies the heater, which makes me think it is 120. I will check that. The wife is dragging me out to dinner, so may not have a definitive answer until morning.
 
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What is the input voltage?

Usually a new heater with an AFS problem is a 120 volt input with a 230 volt plug installed.

The heater comes with the 240 volt plug installed.

Note: Do Not change the plug without being 100% sure.

If you install the 120 volt plug with 230 volt supply, you can destroy the heater.


View attachment 471322
Checked and the supply is only 120V. Is there anything else that should be changed other than taking out the 240V plug and installing the 120V plug?
 

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