overwhelmed - Hayward Aquarite not working?

3’8” = 3.67 feet

5’2” = 5.17 feet

3.67 + 5.17 = 8.84 feet

8.84/2 = 4.42 feet

10 x 25 x 4.42 x 7.48 = 8,265 gallons.

In any case, the river pools website puts the volume at 5,322 gallons.

The dimensions are the outside dimensions and not the inside dimensions where the water is.

The depth is probably the total depth and not the water depth.
 
I’m calling River Pools tomorrow to find out exactly what the volume is. Doesn’t seem like we should all be coming up with different numbers.
I just checked the pool math app and can’t see where CSI is calculated. Is there a calculation?
 
If we subtract 4” from the depth to account for the water level being 4” down and subtract 6” from the length and width to account for a 3” lip around the edge, we get about 7,138 gallons.

3’4” = 3.33 feet

4’10” = 4.86 feet

3.33 + 4.86 = 8.19 feet

8.19/2 = 4.1 feet average depth.

9’6 = 9.5 feet

24’6” 24.5 feet

9.5 x 24.5 x 4.1 x 7.48 = 7,138 gallons.

As you can see from the drawings, the dimensions are to the outside, which are not the water dimensions.

You are not filling the pool right up to the rim.
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Thank you for the volume algorithm, very helpful. I really appreciate your expertise and attention. My pool installer outsources all pool chemistry, cleaning, client teaching to an independent tech. He’s been in the industry for 20 years so I’m sure he knows what he’s doing but he hasn’t been very responsive to my questions and concerns. I’m grateful for your help. I need to be sure the water is safe for my 9 mo old granddaughter, and isn’t harming the equipment.
 
Thank you for the volume algorithm, very helpful. I really appreciate your expertise and attention. My pool installer outsources all pool chemistry, cleaning, client teaching to an independent tech. He’s been in the industry for 20 years so I’m sure he knows what he’s doing but he hasn’t been very responsive to my questions and concerns. I’m grateful for your help. I need to be sure the water is safe for my 9 mo old granddaughter, and isn’t harming the equipment.
He's not being responsive because it's usually beyond their scope of understanding so how is he going to give you an educated answer. Most op's just accept what they're told and don't know to ask like you. You're not sharing your poolmath so we can't see what you've got in the total picture.
 
The pool math app suggests adding Muriatic Acid to bring the pH down,

Lower your pH by a maximum of 0.3.

which makes sense to me, but it also suggests adding 2 lbs of baking soda to increase TA.

TA of 50 is ok. Any lower and you need to raise it with baking soda. Just watch the TA.
My gut tells me to get the pH down, which should also increase the CYA. Thoughts please.

Reducing the pH has no effect on the CYA.
 
Also, River Pools confirmed the pool H2O volume of 5,322 gallons. I didn’t take into account all the displacement from ledges and steps. Thanks for making me aware James W.
 
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I ran my diagnostics and my salt reading (5700… I know, my pool was way over salted when started up a month ago 🤦🏻‍♀️) defaulted to this. Apparently the decimal has shifted. Is there a way to fix this? I ran through the diagnostics as directed by this group but it didn’t change.
Taylor NaCl= 5200.
Thank you.
 

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