Recent content by VirtualChris

Thanks. I've had my IntelliCenter for 4+ years now, and I'm very well-versed in my particular setup. Pentair doesn't have tech support as far as I know. I'd like to better understand how to get support. The only method is 1-800-831-7133, but that's not real tech support; they help with...

@MyAZPool My IntelliCenter2 app won't let me navigate around anymore, now that it says that my account has been migrated (see screenshot).

Hi Ron, What's the best way to get Pentair support? For this new home app, I used Home App Support <[email protected]>, and the support is terrible. I went around in circles for 3 weeks, until I uninstalled and reinstalled, then the app 'reinitialized' and pulled my settings over to...

Is everyone aware that Pentair is taking away remote access? They are sunsetting both the web and mobile application (IntelliCenter2) in the next 2 weeks (!), and moving users over to the Pentair Home app, which has LOCAL access only. Is there a thread that's talking about this?

I voted for #1 a few weeks ago, but I really use both the web and mobile depending on what is most convenient. I've got IntelliChem, and viewing trend information for ORP/pH is impossible in the mobile app, so I need to view that on the web. I do use the web to configure schedules or other...

I would agree that in an ecosystem of 3 hardware devices (IntelliChlor, IntelliChem, IntelliCenter), there are many methods of controlling, reporting, alerting, etc., and often times there may need to be a decision made by the development team on what is the best method to solving an issue; it...

Here are several pictures from the IntelliCenter control panel. The IntelliCenter (1.064) controls everything, and it knows that it's in a cold-water-cutoff condition and is showing that on the status page. Knowing that it's in a cold-water-cutoff condition and that it knows that it's dosing...

Here is another IntelliCenter (1.064) / IntelliChem (1.080) bug: I have been in a cold water cutoff state for about a week, so this means that my IntelliChlor IC40 won't make chlorine; I just received an ORP Feed Limit (email from the IntelliCenter, and an ORP Feed Limit light and message on...