Recent content by rnickum

I emailed today and they replied. Before I emailed I tried unlinking and linking - it was not working. After their reply I tried again and this time it worked. My Alexa is now working again. I replied again to let them know I had success, but also asked about root cause for the issue. Their...

Any news on when it will be back - it’s been down for a while. Alexa now says “trouble connecting to to skill”

I just tried again to add my device, and this time it worked. I logged into " pentairpollsso.com " with the same account I had setup over the last few years, went to add device and put in the last 6 digits (three pairs of two) of my mac address. Added the password on my controller and made...

I also open a ticket on line. Here is the response: Richard, We are aware of this issue and it is currently being handled by the appropriate department. Unfortunately we do not have an ETA for it to be resolved and apologize for the inconvenience it has caused. In...

Thanks for the reply and for opening a support case with Pentair. Ill try every few days to see if I can re-add my pool and reply if I see any changes. Let us know if you happen to hear back from Pentair (ha ha, like that would happen). Pentair if you happen to monitor these forums - please...

I ran into more troubles one week ago. I noticed alexa was giving the error "cannot connect to requested pool". I unlinked the skill, and relinked - no luck. Then I tried logging directly into the website for pentair "pentairpollsso.com" that redirects you to "pentairpoolchat.com" and...

I tried replying to those but they were locked for further comments. This was new information - I tried several times to add to those before commenting new.

The Alexa skill was showing up when searching in the Alexa app for skills. I reconfirmed my pentair login (and confirmed my pool controller and Mac ID were corrrect on the pentair side ). But so far have been unsuccessful to link. I get a login error on the linking page. Also trying the...

Just an educated guess, at one point in the past my controller started returning strange results - and not showing a feature. The reported temp was incorrect as well. Turns out they had a run of duplicate MAC ids on the boards and I was connecting to a non-password connected board with the...