Fix PoolMath Subscription

Fix PoolMath Subscription

If you're experiencing issues with your PoolMath subscription, such as the app not recognizing your active subscription or encountering errors, follow these steps to resolve the problem:

1. Restore Subscription:
   • Open the PoolMath app.
   • Access the slide-out menu by clicking the icon in the upper left corner.
   • Select Upgrade to Premium.
   • Tap the Restore Subscription button.

   Note: You will not be charged again for this action.

2. Log Out and Log Back In:
   • In the PoolMath app, go to Settings.
   • Scroll to the bottom and tap Log Out.
   • Close the app completely.
   • Reopen the app and log back in with your credentials.
3. Ensure You’re Using the Latest App Version:
   • Open your device’s app store (App Store for iOS or Google Play Store for Android).
   • Search for “PoolMath” and check for any available updates.
   • If an update is available, download and install it.
4. Contact Support:
   • If the above steps don’t resolve the issue, please email us at [email protected].
   • Include the following details in your email:
     • Your PoolMath username or the email associated with your account.
     • A brief description of the issue you’re experiencing.
     • Any error messages you’ve encountered.

For more detailed information, you can also refer to our PoolMath Subscription Not Working guide. Thank you for your patience as we work to ensure a seamless experience for you!