In the summer of 2013 we had a 12x23' fiberglass pool installed, and had a patio and pool shed installed that summer also. We had planned to install a waterfall wall along the back side by the back fence in the spring of 2014, but put it off until this year. In April 2015 i went out to open the pool after a long cold winter, and was startled to find the the coping along the back side was tilted back from the pool. After removing the coping stones i saw that the gravel and concrete collar had sunk and broken, and that the pool wall was significantly bowed in.
I'm not sure how or why it happened. I called our contact at Leisure Pools to see how to proceed with repairing it, and he said don't worry it's easy to fix, don't lose any sleep over it. He said they would send someone to take a look (they are 4-5 hours away), but no one came. He said i must have lowered the water too low when i closed, but it was never lower than just under the jets. My guesses were maybe it was because it was around 0" F (-15 to -20"C) all winter and the ground heaved. Maybe that side wasnt prepped properly? So we started calling pool companies to get someone to repair it, no one could be bothered, except for one company. The woman came and quoted fixing it, and also installing the waterfall wall that we had planned. She said they could start the next week. The wall will be made of stone, about 18'x3' with three 3ft led lighted descent waterfalls. She thought the collar was not wide enough. She also said that fibreglass pools should be filled quickly from a water truck, but Leisure Pools filled it with our hose. Is that correct?
Six weeks later they finally started (delays finishing other jobs, delayed by rain, etc). Wife was getting very annoyed by the delay. I'm glad we didnt get the wall installed last year in the area that collapsed or it would have been a complete disaster. For educational and cautionary purposes i thought i would document the repair and waterfall wall installation in a thread with pictures! I'm sure i will have a few questions also. Thanks for reading!

A view of the bowed in side with coping stones removed and collapsed concrete collar.

A view from the house side. The 3 white hoses are the roughed in plumbing for the waterfalls.

Step one, remove the coping stones from around the pool.
More to follow, got to go to work now.
Please stay tuned and please leave any comments, questions etc.
I'm not sure how or why it happened. I called our contact at Leisure Pools to see how to proceed with repairing it, and he said don't worry it's easy to fix, don't lose any sleep over it. He said they would send someone to take a look (they are 4-5 hours away), but no one came. He said i must have lowered the water too low when i closed, but it was never lower than just under the jets. My guesses were maybe it was because it was around 0" F (-15 to -20"C) all winter and the ground heaved. Maybe that side wasnt prepped properly? So we started calling pool companies to get someone to repair it, no one could be bothered, except for one company. The woman came and quoted fixing it, and also installing the waterfall wall that we had planned. She said they could start the next week. The wall will be made of stone, about 18'x3' with three 3ft led lighted descent waterfalls. She thought the collar was not wide enough. She also said that fibreglass pools should be filled quickly from a water truck, but Leisure Pools filled it with our hose. Is that correct?
Six weeks later they finally started (delays finishing other jobs, delayed by rain, etc). Wife was getting very annoyed by the delay. I'm glad we didnt get the wall installed last year in the area that collapsed or it would have been a complete disaster. For educational and cautionary purposes i thought i would document the repair and waterfall wall installation in a thread with pictures! I'm sure i will have a few questions also. Thanks for reading!

A view of the bowed in side with coping stones removed and collapsed concrete collar.

A view from the house side. The 3 white hoses are the roughed in plumbing for the waterfalls.

Step one, remove the coping stones from around the pool.
More to follow, got to go to work now.
Please stay tuned and please leave any comments, questions etc.