Massive scale (?) issue - acid wash or other solultion?

QPSUtah

Gold Supporter
In The Industry
Sep 12, 2024
110
Salt Lake City
See attached pics. I assume this is crystallized calcium. Customer called me about this. Other company did an acid wash and closed up the pool and I'm afraid they did nothing to balance the chemistry. (have not been out to test chemistry yet, but obviously it is off).

From research, seems like some folks have buffed or polished it out. On the last image, you can see the fuzzy crystalline structure extending off the step.
 

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If it reacts to acid then it’s calcium carbonate. Easy to remove. If it doesn’t react to acid then it’s either calcium sulfate or calcium phosphate and that’s A LOT harder to remove.
 
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