Has anyone run into an issue where the Polaris Alpha Iq+ falls back and lands upside down in the pool when it tries to climb walls? I tried it out and it consistently did that. I don't know if I received a lemon or if that is a known issue.
Alpha Iq+ Cant Climb Walls?
- Thread starter Dogwell
- Start date
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Hi James. Tried yesterday but hung up after being on hold for 30+ minutes. I haven't purchased this product yet. It was a Try Me from the local dealer. I have videos of it falling back. Is this a known issue?
I have not heard of this issue.
What does the local dealer have to say?
email the manufacturer as that will get a better response.
Post the videos on YouTube and post a link here so we can see exactly what is happening.
What does the local dealer have to say?
email the manufacturer as that will get a better response.
Post the videos on YouTube and post a link here so we can see exactly what is happening.
Check to see if the filter canister is full or dirty.
I think that low suction can reduce the cleaner's ability to stick to the walls.
I think that low suction can reduce the cleaner's ability to stick to the walls.
Why is my Polaris robotic cleaner flipping and struggling to climb the wall?
Is your Polaris robotic cleaner struggling to climb walls and flipping over?
If so, we know this can be a frustrating situation.
Thankfully, there’s a quick test to troubleshoot the issue and an easy solution once the problem is identified.
Try This if Your Cleaner Is Struggling to Climb
If your robotic cleaner is struggling to climb walls and flips over, remove the filter canister and test the cleaner again.
Does the cleaner run properly without the canister?
If so, you’ve found your issue.
Sometimes the filter mesh in the canister can become clogged with fine debris like algae, silt and salt.
This debris builds up on the inner mesh and restricts flow through the cleaner, causing it to shut down to protect itself.
To fix this issue, gently brush the canister with a small brush or sponge and mild soap to eliminate build-up.
Then, thoroughly rinse the canister with water from a hose.
Clean Your Canister to Stop The Flipping
In many cases, a clogged canister is what causes a robotic cleaner to flip, and a thorough clean is all it takes to get it back up and running again.
Try these 4 things before taking your robotic cleaner to a service station.
These three common robotic cleaner troubleshooting steps can help you fix your problem and avoid having to go to a service station.
Confirm the filter canister is empty and clean - Remove the filter canister and gently clean the canister mesh with mild soap and a soft brush.
Verify the control box is running in the expected mode - For example, if wall cleaning is expected, be sure it’s running in the “wall cleaning” mode.
Inspect connection points of the cable and control box for corrosion - Corroded connection points could be what’s causing your issues.
When to bring your robotic cleaner in for service
If you try these troubleshooting steps and still suspect there’s a problem with your Polaris robotic cleaner’s control box, cable or motor block, it’s time to take it to a service station for testing.
Just be sure to save yourself the hassle by doing these three things first.
Is your Polaris robotic cleaner struggling to climb walls and flipping over?
If so, we know this can be a frustrating situation.
Thankfully, there’s a quick test to troubleshoot the issue and an easy solution once the problem is identified.
Try This if Your Cleaner Is Struggling to Climb
If your robotic cleaner is struggling to climb walls and flips over, remove the filter canister and test the cleaner again.
Does the cleaner run properly without the canister?
If so, you’ve found your issue.
Sometimes the filter mesh in the canister can become clogged with fine debris like algae, silt and salt.
This debris builds up on the inner mesh and restricts flow through the cleaner, causing it to shut down to protect itself.
To fix this issue, gently brush the canister with a small brush or sponge and mild soap to eliminate build-up.
Then, thoroughly rinse the canister with water from a hose.
Clean Your Canister to Stop The Flipping
In many cases, a clogged canister is what causes a robotic cleaner to flip, and a thorough clean is all it takes to get it back up and running again.
Try these 4 things before taking your robotic cleaner to a service station.
These three common robotic cleaner troubleshooting steps can help you fix your problem and avoid having to go to a service station.
Confirm the filter canister is empty and clean - Remove the filter canister and gently clean the canister mesh with mild soap and a soft brush.
Verify the control box is running in the expected mode - For example, if wall cleaning is expected, be sure it’s running in the “wall cleaning” mode.
Inspect connection points of the cable and control box for corrosion - Corroded connection points could be what’s causing your issues.
When to bring your robotic cleaner in for service
If you try these troubleshooting steps and still suspect there’s a problem with your Polaris robotic cleaner’s control box, cable or motor block, it’s time to take it to a service station for testing.
Just be sure to save yourself the hassle by doing these three things first.