Hayward Omni PL - Won't come back after firmware.

[kjfrazi]

So, I figured today would be the day to update the firmware. Why ? I have a new Hayward salt cell and I did not see it listed on the controller so I figured it would be in the new software.

I did everything as they said in the firmware / release notes. It rebooted after going to 100% This is for the MSP.

Now it just sits on the loading circle and that is it. tried power off and I get no further.

Any ideas.... I can't call Hayward till Monday.. Pool installer is not sure and expert won't be in till Monday. Hate having the pumps off till then in this heat.

UPDATE: I bypassed the pump relay so I got them on so this is not as critical also, have a good supply of shock.

THANKS for any help or ideas. Dumb to do this on the weekend I guess.

Ken

 

[ajw22]

Maybe @ChrisLPC has ideas.

 

[ChrisABS]

Did you do the update over Wi-Fi or usb?

 

[kjfrazi]

Did you do the update over Wi-Fi or usb?

USB. Seemed to take it and the re-boot is where it never finished.

 

[ChrisABS]

Did you do a backup before updating? They also require a specific type of usb drive to update. No more than 16gig FAT 32 file system.

 

[kjfrazi]

Thanks !

I used FAT32 and a 128meg thumb drive.. BUT... I did not back up the OS before updating. My bad.. I have done firmware on may devices so I figured it would work.
I wonder if its looking for that OS backup on the drive and can't find it as I don't see the ability to select a boot path like a Win Box.
Will be calling Hayward tomorrow although what I have read is that they are not very good at tech support.
At worse, I figure I will have to buy a new motherboard for the Omni PL system and the lesson learned is not to mess with firmware if its working ever again.

 

[ChrisABS]

Thanks !

I used FAT32 and a 128meg thumb drive.. BUT... I did not back up the OS before updating. My bad.. I have done firmware on may devices so I figured it would work.
I wonder if its looking for that OS backup on the drive and can't find it as I don't see the ability to select a boot path like a Win Box.
Will be calling Hayward tomorrow although what I have read is that they are not very good at tech support.
At worse, I figure I will have to buy a new motherboard for the Omni PL system and the lesson learned is not to mess with firmware if its working ever again.

Yes it’s very likely bricked at this point.

 

[kjfrazi]

Yes it’s very likely bricked at this point.

Was thinking if I put a basic backup from the same OS on the thumb drive and it may grab that ? Will see what Hayward says... I found very limited info on how to use the backup if you made one so I assume if it sees it on the drive it will just grab it. Hopefully my pool store has someone with a similar system.

Then I just go thru the config tool to fix it to my system.

Attached what I had BEFORE I went down this firmware adventure....

Thanks for you advice..

Ken

 

[ChrisABS]

That was a super old firmware. I wonder if you needed to step it to get all the way to the 5.0 safely.

 

[Impulse20110]

Thanks !

I used FAT32 and a 128meg thumb drive.. BUT... I did not back up the OS before updating. My bad.. I have done firmware on may devices so I figured it would work.
I wonder if its looking for that OS backup on the drive and can't find it as I don't see the ability to select a boot path like a Win Box.
Will be calling Hayward tomorrow although what I have read is that they are not very good at tech support.
At worse, I figure I will have to buy a new motherboard for the Omni PL system and the lesson learned is not to mess with firmware if its working ever again.

Did you ever come to a solution for this? I dealing with the exact same situation.

 

[kjfrazi]

In the end I bricked it. My pool company got Hayward to replace the controller under warranty (so far I have not got a bill for it) It was out of the three year warranty so I am happy that they covered it. Not sure why but happy they did as these are around $600. It should have updated and did not ?? Or was this a old controller when the pool was installed in 2021 and they just were nice. I did learn that the flip lid display is the main part of the omni-logic and this is where the firmware update occurs. I wish you luck on your similar problem.