New pool has a crack. Should I reject it or can it be repaired?

[scifidivia]

See pictures. My pool arrived on a trailer and I noticed the crack. It is on the shallow end. Not sure if this is normal and can be repaired easily or a sign of a larger problem…which then I should not accept it. Any thoughts? I appreciate anyone’s help and or advice. This is our first inground pool and a very large financial commitment. Thanks!

 

[Texas Splash]

The crack along the blue "tip" could be repaired and will be covered by the coping, but the crack underneath along the grey part of the shell would concern me. Gelcoat repairs are somewhat common and can be very strong, but this is a new pool and no telling how that crack will react once the pressure from the water is applied. The seller/installer needs to address the path forward. I would ask them to hold on the install until you speak to a supervisor and get confirmation on the most reliable way forward. Ideally, I would have them return it to the manufacture, but see what their supervisor/owner has to say about it.

 

[scifidivia]

Thanks. I am talking to the installer now. It is definitely concerning.

 

[wireform]

I mean why even let them drop it in the hole. Now is the best time to reject before any leveling,backfill.........I would stop right there, no way

 

[Mdragger88]

I agree with @wireform
I would not let them take it off the trailer.
Send it back. It’s damaged.
What does the inside look like?
Take lots of pictures.

 

[Bperry]

I agree with @wireform
I would not let them take it off the trailer.
Send it back. It’s damaged.
What does the inside look like?
Take lots of pictures.

Once it’s off the trailer, it’s really hard to return. It took me three months to replace a damaged heater that the driver signed for as being damaged.

 

[JamesW]

A crack is usually due to lifting without proper support.

It depends on how much stress the shell was put under and how far the crack extends.

If the crack is big enough, the shell might crack further when it is lifted into place or when the water is added.

Contact the manufacturer and see what they say.

Who is the manufacturer?

What does the warranty from the manufacturer cover?

What warranty is provided by the installer?

 

[Lanzz]

Your leverage in this matter is diminished as soon as it is off the truck. Reject immediately (as painful as that is...) Best of luck on next steps.

 

[Toxophilite]

Personally, I've never gone in a store, selected, and paid regular price for a cracked item. It's cracked and really wouldn't care if can be fixed or not. Now, if it came with full warranty and 1/2 price in the bargain basement, then we'll negotiate.

 

[Wolfepack88]

I mean why even let them drop it in the hole. Now is the best time to reject before any leveling,backfill.........I would stop right there, no way

Agree 100% I would not accept that no way jose!!!

 

[Newdude]

Even if they legit warrantied any possible future repairs, the builder could decide to retire or move to FL next week and you'd have nothing to fall back on.

 

[Texas Splash]

@scifidivia what was the outcome today?

 

[Mdragger88]

Even if they legit warrantied any possible future repairs, the builder could decide to retire or move to FL next week and you'd have nothing to fall back on.

This

 

[JamesW]

Part of the problem is that you don't even know how bad the crack is.

Is it what we can see or is it 40 feet long?

 

[scifidivia]

So the crack was about 5 inches in the shell. Didn’t go all the way through. Called the manufacturer, Leisure Pools (This the Ultimate 40 Pool). They said it was not structural. The pool installer fixed it. It is documented in the delivery notes as well as pictures. Pool builder and manufacturer said it should not be an issue. So fingers crossed, it won’t be. I will let y’all know when this project is done with pictures. Thanks for all the comments. I appreciate it.

 

[wireform]

Thanks for the update and best of luck.

 

[JamesW]

Hopefully, the install goes better than these two.

https://youtu.be/-7MfHsLT9hY?t=115

 

[Wolfepack88]

So the crack was about 5 inches in the shell. Didn’t go all the way through. Called the manufacturer, Leisure Pools (This the Ultimate 40 Pool). They said it was not structural. The pool installer fixed it. It is documented in the delivery notes as well as pictures. Pool builder and manufacturer said it should not be an issue. So fingers crossed, it won’t be. I will let y’all know when this project is done with pictures. Thanks for all the comments. I appreciate it.

I have the same pool. We love it, enjoy it!! Ask for a second skimmer.

 

[Texas Splash]

Looking forward to the finished install pics. Good luck and enjoy.

 

[scifidivia]

I have the same pool. We love it, enjoy it!! Ask for a second skimmer.

I think it is too late for that as they backfilled today. Is it definitely needed? I could call them tonight as see if it would still be possible.