Hi all! My family has been a lifelong above ground pool owner. We began in the early 90's with a round aboveground and enjoyed the many, many seasons that we had that 'ol thing!
Then, roughly 6 years ago, as a retirement gift to herself, my mother had the original pool removed and we replaced it with a 16'x28' oval Radiant Metric pool. It was installed by the local pool supplier that we've used since the 90's. The pool is installed nearly completely in-ground on one side and is completed exposed on the other. We have enjoyed hours of fun with the new grandkids, neighborhood families, etc.
Tragically, on July 5, 2022, our area (Knoxville, TN) experienced a terrible storm and a tree in the backyard fell onto the surrounding decking and a large limb crushed one of the panels that is on the exposed side of the pool. Needless to say, the water drained out of the pool and it's now completely inoperable. Homeowners Insurance is willing to cover the repair cost of the pool but we needed to locate the parts and an installer. Sadly, our trusted pool supplier/installer no longer does anything with an above ground pool, and refuses to even help get in touch with anyone else who might be able to help. We were told "too bad, we don't service Radiant pools anymore and we don't carry them. Good luck."
After months of speaking with Radiant pools corporate office, we kept getting referred back to the installer. No luck there--they are in New York and only deal directly with dealers. After asking around at every pool supply company around our area, nobody had ever heard of a Radiant pool.
Fast forward, it's now January, and we luckily found a company in the north east that has gotten us a quote on the replacement liner, wall panels, and coping! However, we need help finding an installer to remove the crushed panels (2), install the two new panels, liner, and replace the coping. We are even willing to pay mileage and accommodations if someone can help!
If anyone has any suggestions, I would be forever grateful! Please help Grandma fix her pool so she can enjoy several more years of swimming with the grandkids!
Thank you in advance!!
Then, roughly 6 years ago, as a retirement gift to herself, my mother had the original pool removed and we replaced it with a 16'x28' oval Radiant Metric pool. It was installed by the local pool supplier that we've used since the 90's. The pool is installed nearly completely in-ground on one side and is completed exposed on the other. We have enjoyed hours of fun with the new grandkids, neighborhood families, etc.
Tragically, on July 5, 2022, our area (Knoxville, TN) experienced a terrible storm and a tree in the backyard fell onto the surrounding decking and a large limb crushed one of the panels that is on the exposed side of the pool. Needless to say, the water drained out of the pool and it's now completely inoperable. Homeowners Insurance is willing to cover the repair cost of the pool but we needed to locate the parts and an installer. Sadly, our trusted pool supplier/installer no longer does anything with an above ground pool, and refuses to even help get in touch with anyone else who might be able to help. We were told "too bad, we don't service Radiant pools anymore and we don't carry them. Good luck."
After months of speaking with Radiant pools corporate office, we kept getting referred back to the installer. No luck there--they are in New York and only deal directly with dealers. After asking around at every pool supply company around our area, nobody had ever heard of a Radiant pool.
Fast forward, it's now January, and we luckily found a company in the north east that has gotten us a quote on the replacement liner, wall panels, and coping! However, we need help finding an installer to remove the crushed panels (2), install the two new panels, liner, and replace the coping. We are even willing to pay mileage and accommodations if someone can help!
If anyone has any suggestions, I would be forever grateful! Please help Grandma fix her pool so she can enjoy several more years of swimming with the grandkids!
Thank you in advance!!
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