Green swamp at opening

@WhitB08, I'm curious. When you opened the filter yesterday, did it seem to have enough sand? It seemed low to me, but perhaps it was just the pic I was looking at. This is from the Hayward manual:
"Carefully pour in correct amount and grade of filter sand, as specified. Sand surface should be leveled and should come to about 6 “ from the top of the filter tank "

FYI - A new S244 takes about 300 lbs of sand.
 
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@WhitB08, I'm curious. When you opened the filter yesterday, did it seem to have enough sand? It seemed low to me, but perhaps it was just the pic I was looking at. This is from the Hayward manual:
"Carefully pour in correct amount and grade of filter sand, as specified. Sand surface should be leveled and should come to about 6 “ from the top of the filter tank "

FYI - A new S244 takes about 300 lbs of sand.
I was looking for a measurement like that in the manual online, and I could only find required pounds of sand. The sand is about 3/4 of the way up the filter but that’s definitely more than 6 inches…just googled again and did see the 6” specification. 😏
 
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The sand is about 3/4 of the way up the filter but that’s definitely more than 6 inches
Okay. Good to know. A bit later today I should have some more info to help confirm what may need to be done with the filter should we determine that is the main problem. More to follow.
 
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Curious ..... is there any sand where the WASTE line exits in the yard? When in the FILTER setting, does any water drip from that WASTE line?
Our backwash pipe is just a long extended PVC pipe to the back of the yard and I went back there and touched the ground and felt in the pipe and I cannot detect any sand. If there was just a small drip coming out there on filter mode, not sure if I would know. It’s probably 30 to 35 feet long and has a very little pitch. It’s dry when I feel inside of it right now. My husband is going to be working all day I don’t know if he can disconnect it closer to the equipment and check may be later today.
 
@WhitB08, I'm about to post an update. I am still waiting for one final PM reply on my end, but don't want to keep you waiting too much longer. My next post wil be a bit long, so kick-up your feet and get ready to read. I would encourage you and your hubby to go over my recommendation as you will see you options as owners based on your remaining patience, time, and $$$.
 
When we first bought our house our pool was green and wouldn’t clear. We have the same style filter. Spider gasket was bad, sounds like yours is as well. We replaced it and the sand as for some reason someone dumped several dollars of pennies into the filter, and I had no idea what else they might have added. Once we did all that the pool cleared in a week. My guess is that you’re probably recirculating more water instead of filtering it then you think as your guage doesn’t show much of a change.
 
When we first bought our house our pool was green and wouldn’t clear. We have the same style filter. Spider gasket was bad, sounds like yours is as well. We replaced it and the sand as for some reason someone dumped several dollars of pennies into the filter, and I had no idea what else they might have added. Once we did all that the pool cleared in a week. My guess is that you’re probably recirculating more water instead of filtering it then you think as your guage doesn’t show much of a change.
It feels like it’s not being filtered or barely so. The chemistry has been appropriately addressed for over two weeks but something is amiss. The appearance of the water has not changed in probably 6 days.
 
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PERSISTANT CLOUDY WATER AT OPENING

After two weeks of a SLAM and some initial water transition from green to murky, there appears to be a sticking point which may be related to proper filtration. The pool has been inspected in all locations and the water chemically maintained properly for the past 2 weeks, yet the water isn’t getting progressively clearer. DE has been used, but really isn’t designed to resolve the heavy amount of suspended material currently in the water. DE is helpful for the finer particles at the end of a SLAM, but has its limitations in this scenario.

All things considered, I would offer the two options below: Expedient or Thorough

NOTE: Owner Option: You’ve done this several times we know, but regardless of which option below you take, you may consider one final validation of the CYA-FC levels and conducting a final OCLT just so you can be 100% confident there are no chemical issues and the pool is retaining FC properly. It doesn’t cost anything but time and is good peace of mind. Totally up to you and your testing confidence.

OPTION A: Expedient Method
- Continue with the SLAM and all associated tasks
- Confirm if the sand level is low and add more as required to ensure it is close to the 6 inches from the top mark.
- Open the MPV to inspect the spider gasket and key diverter assembly. Have a new spider gasket available before-hand as the old one may be damaged or tear when opening.

OPTION B: Thorough Method, (Includes Filter, MPV, and Internal Item Inspection/Maintenance)
** MPV **
- When in the CLOSED position, water should not be able to pass freely thru the IN & OUT MPV ports in either direction. In this case, it was noted that during the deep cleaning process, brown water was seeping out of the skimmer area, presumably from the equipment pad. This would be indicative of a MPV problem, either the spider gasket or the key diverter assembly itself damaged and not completely closing-off those ports. It could also explain why the OP noticed a water gurgling sound as if water was moving somewhere. Water "might" have also been going out thru the WASTE port as I don’t believe that port closes when the handle is in CLOSED (not 100% sure), but there was obviously brown water going back to the skimmer. Usually when a MPV has a suspected defect, there is a visible external leak at the valve itself, or water can be seen flowing out of the WASTE line when the MPV is set to FILTER. In this case, perhaps water was allowed to flow out (backwards) to the skimmer due to a bad spider gasket or key diverter seal. If water is allowed to move into MPV chambers improperly, it could also effect normal filtration. To be sure, I would consider opening the MPV to inspect both the gasket and Key diverter assembly. Keep in mind if this MPV has never been opened since you’ve had the pool, the spider gasket may be stuck and get torn when opening the MPV. I would recommend having a new spider gasket on-hand before starting just in case.

** FILTER **
- A new S244 fitter holds about 300 lbs of sand which (when leveled) should be about 6 inches from the top of the filter. This leaves just enough room for the top diffusor assembly to be installed. During the sand deep cleaning process, it appeared the sand level might be low. Pictures clearly showed the top of the upper diffuser elbow opening, but the sand could not be seen below the waterline. If the sand is low, this certainly could impede proper filtration. The owner has not seen any obvious problems with the filter or sand before, but this is the original sand used by the previous owners. Prior ownership chemical treatment is in question. At this point, I would consider replacing the sand to ensure it’s of good quality with no improper chemicals added, and installed to the proper height/amount.

** INTERNALS **
- Other than possibly a low sand level, there is nothing to indicate there is a problem with the internal parts of the filter (i.e. sand getting into the pool, etc). But at this point, and if changing the sand anyway, I would consider doing a 100% internal inspection everything. Once you remove the sand, carefully remove all internal parts for a serviceability inspection. If the filter, ordinally installed in 2013 by previous owners, has never been opened in the past 7 years since taking ownership of the home, perhaps there is more to this story deep inside the filter and/or with the laterals to explain the poor filtration.

TIP: When adding sand, use the Hayward protective cap to cover the open diffuser elbow pipe. If you don't have it, place a small cup over the opening until you get all the sand in.

Below is a link to the Hayward filter manual with illustrations if it helps.
Hayward Manual
 
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PERSISTANT CLOUDY WATER AT OPENING

After two weeks of a SLAM and some initial water transition from green to murky, there appears to be a sticking point which may be related to proper filtration. The pool has been inspected in all locations and the water chemically maintained properly for the past 2 weeks, yet the water isn’t getting progressively clearer. DE has been used, but really isn’t designed to resolve the heavy amount of suspended material currently in the water. DE is helpful for the finer particles at the end of a SLAM, but has its limitations in this scenario.

All things considered, I would offer the two options below: Expedient or Thorough

NOTE: Owner Option: You’ve done this several times we know, but regardless of which option below you take, you may consider one final validation of the CYA-FC levels and conducting a final OCLT just so you can be 100% confident there are no chemical issues and the pool is retaining FC properly. It doesn’t cost anything but time and is good peace of mind. Totally up to you and your testing confidence.

OPTION A: Expedient Method
- Continue with the SLAM and all associated tasks
- Confirm if the sand level is low and add more as required to ensure it is close to the 6 inches from the top mark.
- Open the MPV to inspect the spider gasket and key diverter assembly. Have a new spider gasket available before-hand as the old one may be damaged or tear when opening.

OPTION B: Thorough Method, (Includes Filter, MPV, and Internal Item Inspection/Maintenance)
** MPV **
- When in the CLOSED position, water should not be able to pass freely thru the IN & OUT MPV ports in either direction. In this case, it was noted that during the deep cleaning process, brown water was seeping out of the skimmer area, presumably from the equipment pad. This would be indicative of a MPV problem, either the spider gasket or the key diverter assembly itself damaged and not completely closing-off those ports. It could also explain why the OP noticed a water gurgling sound as if water was moving somewhere. Water "might" have also been going out thru the WASTE port as I don’t believe that port closes when the handle is in CLOSED (not 100% sure), but there was obviously brown water going back to the skimmer. Usually when a MPV has a suspected defect, there is a visible external leak at the valve itself, or water can be seen flowing out of the WASTE line when the MPV is set to FILTER. In this case, perhaps water was allowed to flow out (backwards) to the skimmer due to a bad spider gasket or key diverter seal. If water is allowed to move into MPV chambers improperly, it could also effect normal filtration. To be sure, I would consider opening the MPV to inspect both the gasket and Key diverter assembly. Keep in mind if this MPV has never been opened since you’ve had the pool, the spider gasket may be stuck and get torn when opening the MPV. I would recommend having a new spider gasket on-hand before starting just in case.

** FILTER **
- A new S244 fitter holds about 300 lbs of sand which (when leveled) should be about 6 inches from the top of the filter. This leaves just enough room for the top diffusor assembly to be installed. During the sand deep cleaning process, it appeared the sand level might be low. Pictures clearly showed the top of the upper diffuser elbow opening, but the sand could not be seen below the waterline. If the sand is low, this certainly could impede proper filtration. The owner has not seen any obvious problems with the filter or sand before, but this is the original sand used by the previous owners. Prior ownership chemical treatment is in question. At this point, I would consider replacing the sand to ensure it’s of good quality with no improper chemicals added, and installed to the proper height/amount.

** INTERNALS **
- Other than possibly a low sand level, there is nothing to indicate there is a problem with the internal parts of the filter (i.e. sand getting into the pool, etc). But at this point, and if changing the sand anyway, I would consider doing a 100% internal inspection everything. Once you remove the sand, carefully remove all internal parts for a serviceability inspection. If the filter, ordinally installed in 2013 by previous owners, has never been opened in the past 7 years since taking ownership of the home, perhaps there is more to this story deep inside the filter and/or with the laterals to explain the poor filtration.

TIP: When adding sand, use the Hayward protective cap to cover the open diffuser elbow pipe. If you don't have it, place a small cup over the opening until you get all the sand in.

Below is a link to the Hayward filter manual with illustrations if it helps.
Hayward Manual
I can’t thank you and everyone who’s helped me troubleshoot enough!! I think I plan to continue testing and slamming and I’ll probably consider calling a professional to inspect the equipment tomorrow. I’ll update here as I have anything to share. Thank you so much again for your time and thorough explanations!
 
I’ll probably consider calling a professional to inspect the equipment tomorrow.
FWIW, if you two decide to jump into this say on a weekend or something, we can help. You two have basically already done most of it by opening the filter once. The MPV isn't terribly difficult, but if time and resources make it better to call someone, we understand. Go with what works for you. :goodjob: Be sure to let us know how things turn out.
 
New to TFP's (first time posting) and have benefitted from reading about the trials and tribulations of WhitB08 and the efforts of the community to help solve the issue(s). Can empathize with all of the work OP has gone through and can only imagine the frustrations they are feeling.
The well thought out responses and suggestions to OP are great and show's a true desire to help. Great stuff!
I sincerely hope that I read a post soon that says OP has the pool crystal clear and balanced!
 
Happy Wednesday! Starting today with a new attitude. I’ve ordered the gasket part #SPX0715D for my Hayward Multiport valve (sand filter model:SP0715X62). It will arrive sometime Friday. of course I don’t know if that’s the problem, but from the advice I have received and all the extensive reading on the site that I’ve done it seems like it is a logical next step to pursue. Still unsure if I will attempt this or call the pool guy. I was imagining him taking everything apart, telling me I indeed need the part but it would take few days and my pool sitting there and turning green again so I at least want to have it on hand. I hate to call him though because I also imagine him saying I need to add flocculant, I need all new sand, etc. I want to stay with the TFP method. I’m going to research if I have free time, but I’ve got to resume regular life. I feel like this is all I have done for days on end. 🤪I haven’t cooked for my poor family since Easter Sunday! Have a great day everyone.
 
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I feel like this is all I have done for days on end.
Understandable. You have been at this for a while. Let it all settle. Keep the pool well chlorinated, and when you get time watch a couple YouTube videos on changing a spider gasket for a Hayward sand filter. There are plenty out there. Let us know if you have any other questions between now and Friday. Enjoy. :swim:
 
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Oh, and only because you mentioned it ...... ha ha ....... let's talk about floc (or clarifier). You already know we generally don't recommend those products because they can complicate matters if not used correctly. A pool tech could certainly recommend using some. In your situation, we believe there is a mechanical problem (the MPV). We believe the MPV ports are not closing/sealing properly. This could also apply if you were to try and vacuum floc to waste. If someone was to add a floc/clarifier now, there is a potential that product could make its way past the MPV to the sand. If you hope to not change your existing sand (for now), you certainly don't want the floc to get in there, otherwise you will most certainly have to replace the sand.

To be fair, once you get the MPV repaired, if you two elect to replace the sand anyway, then using such products won't really matter since you plan to change the sand anyway. So you have options.

We'll be curious to see how the repair work goes and what you decide.
 
This may help:


If you other o-rings are bad, you may consider the rebuild kit...

Hmmm, he said the part that I ordered is factory glued and you have to re-order the entire diverter. I may be using some of the wrong terms here. Anyway, I don’t want to re-order the entire huge thing, but if I could get just the key cover assembly and diverter which I think would include all of the parts that may have worn out I might be interested in just ordering that, but I’m only able to find individual part numbers and not that entire top piece for my model.
 
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