This morning, after many delays, our pebble was supposed to be installed. A year ago when we signed our contract our builder told us he only used Pebble Sheen because of the certified applicators and warranty. After carefully looking over the samples for a couple weeks we choose Blue Granite and have never regretted our decision.
Unfortunately, today when the applicator's truck pulled up I asked him what color he was installing just to be 100% sure we were getting what we ordered. He told me Tahoe Blue. When I told him that was incorrect, he said it was Stone Scapes and it's the same thing and that he wasn't certified for Pebble Technologies / Sheen . Because this was a huge surprise, we reluctantly sent them away.
Our PB is now obviously trying to tell us it's the same, and by most measures it's similar, but the colors don't seem exactly the same, the applicators are not certified, and most of all it appears in most cases Stonescapes is cheaper in price, meaning our PB was planning on saving money without telling us he switched products.
We've rolled with the punches during the Covid build, even down to being okay when the wrong brand equipment showed up (Jandy, not Pentair per contract), but we're done with unknowingly compromising.
Just so we are informed as possible, can anyone let us know how truly "exactly the same" these two products and colors are. Pebble Sheen Vs. Stonescapes / Blue Granite vs Tahoe Blue.
Thanks very much!
Unfortunately, today when the applicator's truck pulled up I asked him what color he was installing just to be 100% sure we were getting what we ordered. He told me Tahoe Blue. When I told him that was incorrect, he said it was Stone Scapes and it's the same thing and that he wasn't certified for Pebble Technologies / Sheen . Because this was a huge surprise, we reluctantly sent them away.
Our PB is now obviously trying to tell us it's the same, and by most measures it's similar, but the colors don't seem exactly the same, the applicators are not certified, and most of all it appears in most cases Stonescapes is cheaper in price, meaning our PB was planning on saving money without telling us he switched products.
We've rolled with the punches during the Covid build, even down to being okay when the wrong brand equipment showed up (Jandy, not Pentair per contract), but we're done with unknowingly compromising.
Just so we are informed as possible, can anyone let us know how truly "exactly the same" these two products and colors are. Pebble Sheen Vs. Stonescapes / Blue Granite vs Tahoe Blue.
Thanks very much!